Are you passionate about customer service, accuracy, and making a real difference in people’s lives? As a Booth Teller, you’ll be the face of Mukuru at the point of transaction—delivering fast, secure, and friendly remittance services while upholding the highest standards of compliance and professionalism. This role is ideal for someone who thrives in a customer-facing environment, enjoys working with cash and systems, and takes pride in doing things right the first time.
Key Responsibilities
- Process inbound and outbound remittance transactions accurately and efficiently.
- Perform full KYC checks for all collections and send transactions.
- Verify, count, and recount customer cash before disbursement.
- Monitor transaction limits in line with Central Bank and regulatory requirements.
- Cancel transactions that do not meet KYC requirements using the Mukuru App.
- Safely manage cash float, devices, passwords, and PINs at all times.
- Complete daily cash-ups and end-of-day reconciliations.
- Identify and report suspicious transactions to the AML Reporting Officer.
- Assist customers with completing EDD forms where required.
- Ensure all remittance activities are conducted in a legally compliant manner.
- Protect Mukuru against fraud, financial loss, and reputational risk.
- Greet every customer warmly and professionally.
- Thank customers and ensure a positive experience at every interaction.
- Promote and market Mukuru products and services to customers.
- Build trust and long-term relationships with clients.
- Clean the booth and workspace daily before trading begins.
- Conduct daily security checks of the premises.
- Ensure visitor logbooks are completed and IDs recorded where required.
- Secure devices and cash in the safe at the end of each day.
- Attend monthly KPI discussions and performance reviews.
- Participate in all required compliance training and assessments.
- Take ownership of your professional growth and performance.
Requirements
- Grade 12 (High School Certificate) – Essential
- Higher Certificate or Post-Secondary Certificate – Advantageous
- Minimum 2 years’ experience in the financial services sector (essential).
- Strong knowledge of foreign currencies.
- Solid understanding of FICA / AML regulations.
- Experience using cash handling or transaction systems (e.g. Cash Stops App).
- High level of numeracy and attention to detail.
- Professional, trustworthy, and customer focused.
- Excellent organisational and administrative skills.
- Strong integrity and ability to follow procedures.
- Passion for building relationships and delivering value.
- Confident decision-maker with good judgment under pressure.
How to Apply
Application link: https://mukuru.breezy.hr/p/c9ef320bb2c8-teller-botswana
Job Code: c9ef320bb2c8
Email Me Jobs Like These