Job Summary
- Type: full-time
- Location: Gaborone
- Category: Sales/Marketing
- Closing Date: 2026-09-08
Key Responsibilities
- Manage the tombstones showroom, ensuring effective day to day operations and adherence to company standards.
- Drive tombstone sales in line with monthly targets, including setting and monitoring individual sales targets.
- Provide customer service and sales support, including advising customers, preparing quotations, finalizing orders and resolving queries or complaints.
- Manage tombstone orders and suppliers, including placing orders, tracking delivery timelines and escalating overdue orders.
- Plan and coordinate tombstone installations across all regions, prioritizing the order backlog and aligning work with available installer capacity.
- Supervise production and installation teams, allocate work and monitor completion against agreed schedules and quality standards.
- Manage tombstone inventory and stock control across the showroom, workshop and installations awaiting completion.
- Maintain the Tombstone Tracker and related records, ensuring all orders are tracked from placement through installation and invoicing.
- Mange job cards, invoicing and payment collection, ensuring completed installations are properly documented and invoiced within required timelines.
- Maintain accurate customer and operational records, ensuring information is complete and up to date.
- Monitor market trends and customer needs and provide relevant information to management to support sales and operational decisions.
Requirements
- Diploma in Business Management or a related field.
- Minimum of three (3) years’ experience in sales, operations, production, or customer facing environment.
- At least one (1) year of supervisory or leadership experience.
- Experience in stock/inventory control, order processing and coordinating customer deliveries or installations would be an added advantage
- Prior experience supervising or managing a team
- Computer literacy, particularly Microsoft Office and the ability to work with operational tracking systems
How to Apply
About the Company
FSG Limited is a prominent group recognized as the leading funeral services provider within Botswana and across the wider region. The Group first established its operations in Botswana in 1993, laying the foundation for its extensive service network. Since its inception, FSG Limited has focused on providing essential funeral services, catering to communities throughout the country. This commitment has solidified its reputation as a trusted and leading name in the industry. Operating from its base in Botswana, FSG Limited continues to deliver critical services to meet the diverse needs of its clientele.
Botswana's Leading Regional Funeral Services Provider Since 1993.
Website: http://www.fsg.co.bw/node/12
Frequently Asked Questions
What qualifications or certifications are typically required for a Tombstone Production Supervisor role in Botswana?
A National Diploma or Bachelor’s degree in Marketing, Business Administration, or a related field is commonly expected. Relevant experience in sales support, production coordination, or promotional material management is highly valued, and familiarity with local printing or signage regulations in Botswana is an advantage.
What does a typical day look like for a Tombstone Production Supervisor in Botswana?
The role involves coordinating the design, proofing, and timely production of tombstone signage and memorial plaques, liaising with clients, funeral homes, and local fabricators. Daily tasks include quality checks, managing print deadlines, updating inventory, and ensuring compliance with Botswana’s Consumer Protection Regulations and cultural sensitivities around memorial products.
How does Botswana’s work culture influence expectations for this role?
Respect for hierarchy, punctuality, and relationship-based communication are central — supervisors are expected to engage respectfully with elders, religious leaders, and bereaved families. Team collaboration is emphasised, and flexibility during peak periods (e.g., after major community events or seasonal losses) aligns with local workplace norms.
What career progression opportunities exist for someone in this role within Botswana’s Sales/Marketing sector?
With proven performance, individuals may advance to Senior Production Manager, Sales Operations Coordinator, or Branch Supervisor roles — especially in companies expanding memorial services or integrated marketing solutions. Some transition into freelance consultancy for funeral service providers or pursue further studies via BOCODOL or UB’s part-time programmes to strengthen leadership credentials.
What benefits can I realistically expect in this role in Botswana?
Standard statutory benefits include 22 days of annual leave, sick leave as per the Employment Act, and mandatory pension contributions under the Botswana National Pension Scheme. Many employers also offer basic medical aid coverage, though comprehensive plans depend on company size and policy — always confirm during interview discussions.
How should I apply, and what do employers in Botswana specifically look for in candidates for this role?
Applications are usually submitted via email or LinkedIn with a tailored CV highlighting production coordination, client liaison, and cultural awareness. Employers value demonstrable experience managing sensitive client interactions, knowledge of local memorial customs, and evidence of reliability — references from Botswana-based employers or community organisations carry significant weight.