Transform our Value Centre network into profitable, customer-centric service hubs while achieving ambitious revenue targets and operational excellence. You will be the architect of growth, responsible for driving business acquisition, maximizing profitability, and delivering exceptional customer experiences. The position reports to the Chief Postal & Courier Services Officer.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: General Management
- Closing Date: 2026-07-15
Key Responsibilities
- Drive aggressive revenue growth across all Value Centre services
- Achieve annual revenue targets through strategic business acquisition
- Optimize revenue streams through market analysis and performance monitoring
- Own Profit and Loss (P&L) responsibility with full budget accountability
- Control operational costs while investing in growth opportunities
- Secure new corporate, Small and Medium-sized (SME) and government contracts
- Build high-value customer relationships with key accounts
- Lead business negotiations and close deals within authority limits
- Develop robust sales pipelines with clear conversion strategies
- Identify and capture new market opportunities
- Ensure operational efficiency across all Value Centre locations
- Implement performance management systems with clear Key Performance Indicators (KPIs)
- Conduct regular performance audits and drive continuous improvement
- Manage technology infrastructure to support business growth
- Lead and develop high-performing teams
Requirements
- Degree in Business Administration, Retail Management or equivalent
- Minimum 5 years’ business experience in retail, courier, logistics, or related industries
- 3-5 years’ senior management experience with Profit and Loss (P&L) responsibility
- Proven track record of achieving revenue growth and profitability targets
How to Apply
All applications must be submitted on or before 15th July 2026. NOTE: Only shortlisted candidates will be contacted.
REF Code: BPS 22/21 VOL:1 (61)
About the Company
BotswanaPost is the company responsible for postal service in Botswana. It is a parastatal company, 100% owned by the Government of Botswana, under the Ministry of Transport and Communications.
Website: https://botswanapost.post/
Frequently Asked Questions
What are the typical qualifications and educational background expected for a Value Centre General Manager in Botswana?
Candidates usually require a degree in Business Administration, Management, or a related field, often coupled with a postgraduate qualification like an MBA. Extensive experience in retail management, operations, or a similar sector, preferably within a large organization in Botswana, is highly valued.
What are the core day-to-day responsibilities of a Value Centre General Manager in Botswana?
This role involves overseeing all operational aspects of the value centre, including performance management, staff supervision, and ensuring service delivery excellence. You will be responsible for implementing strategic initiatives, managing budgets, and driving profitability in line with organizational goals within the local market context.
What is the typical work culture and management style for a General Manager role in Botswana?
The work culture in Botswana often values respect, professionalism, and a collaborative approach, with an emphasis on local context and community engagement. General Managers are expected to demonstrate strong leadership, foster team development, and adapt to local market dynamics while adhering to corporate governance.
What realistic career progression or growth paths are available for a Value Centre General Manager in Botswana?
Successful General Managers can advance to higher-level strategic roles within the organization, such as Regional Manager, Head of Operations, or even Executive Management positions. Opportunities often arise through demonstrating consistent performance, leadership capabilities, and a deep understanding of the business landscape in Botswana.
What are the common benefits package components for a General Manager position in Botswana?
Typical benefits often include competitive annual leave, comprehensive medical aid schemes, and a provident fund or pension contribution, which are standard for managerial roles in Botswana. Housing allowances or company vehicles might also be part of the package, depending on the employer and specific role requirements.
What do employers in Botswana typically look for when hiring for a General Manager role, and what's the application process like?
Employers seek candidates with proven leadership skills, strategic thinking, strong financial acumen, and a solid track record of achieving business objectives, ideally with local market experience. The application process usually involves submitting a detailed CV and cover letter, followed by interviews and potentially psychometric assessments.