Job Summary
- Type: full-time
- Location: Gaborone
- Category: Operations
- Closing Date: 2026-06-24
Key Responsibilities
- Build and maintain strong vendor relationships to ensure professionalism, consistency, and operational reliability
- Monitor and manage app orders daily to ensure smooth order flow and issue resolution
- Assist vendors with app usage, menu uploads, pricing updates, and operational troubleshooting
- Coordinate with drivers, vendors, and customers to resolve order-related challenges in real time
- Track vendor performance, attendance, responsiveness, and customer experience standards
- Maintain organized operational records, reports, and vendor databases
- Prepare weekly reports, presentations, and operational updates
- Support market activations, vendor communication, and platform growth initiatives
Requirements
- Strong computer literacy and confidence using digital tools:
- Experience using:
- -Microsoft Excel / Google Sheets
- -Google Drive & Google Workspace
- -PowerPoint / Canva
- -ChatGPT, Claude, and AI productivity tools
- Excellent communication and relationship management skills
- Strong attention to detail and ability to multitask under pressure
- Ability to respond quickly and professionally during operational hours
- Comfortable working in a fast-paced startup environment
- Problem-solving mindset with high acclivance and reliability
- Experience in operations, hospitality, food delivery, customer service, or tech startups is an advantage
How to Apply
Email your CV and a short introduction of yourself to businessdev@cloudbitesbw.com
Frequently Asked Questions
What qualifications, certifications, or educational background are typically needed for a Vendor Acquisition & Platform Operations Associate role in Botswana?
Employers usually look for a Bachelor's degree in Business Administration, Marketing, IT, or a related field. Relevant experience in sales, account management, or platform support, especially within the local market, is also highly valued.
What are the common day-to-day responsibilities of a Vendor Acquisition & Platform Operations Associate?
You would typically spend your days identifying and onboarding new vendors, providing training on the platform, and assisting with operational issues. Monitoring vendor performance, resolving queries, and ensuring smooth platform operations are also key daily tasks.
What is the typical work culture and expectations for an operations role like this in Botswana?
The work culture often emphasizes professionalism, teamwork, and strong interpersonal skills. Punctuality, respect for colleagues, and a proactive approach to problem-solving are highly valued in Botswanan workplaces.
What are the realistic career progression or growth paths for a Vendor Acquisition & Platform Operations Associate in Botswana?
You could advance to a Senior Associate, Specialist, or Team Lead role within vendor management or platform operations. Opportunities often exist to transition into Business Development, Account Management, or broader Operations Management positions.
What kind of typical benefits, such as leave, medical aid, or pension, can a full-time associate expect in Botswana?
Full-time roles in Botswana typically include statutory benefits like annual leave, sick leave, and maternity leave. Many employers also offer medical aid schemes and contribute to a pension fund, though these can vary by company.
How should one best apply for this role in Botswana, and what key qualities do employers look for?
Submit a tailored CV and cover letter highlighting your communication, negotiation, and problem-solving skills, especially relating to vendor relationships and technology. Employers value candidates with strong local market insight, a proactive attitude, and demonstrated ability to work collaboratively.