Journey Concierge is seeking enthusiastic and dedicated individuals to join our team. As part of our dynamic organization, you will play a crucial role in providing exceptional service and support to our clients.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-09-08
Key Responsibilities
- Provide exceptional customer service and support
- Assist with client inquiries and requests
- Maintain a professional and welcoming demeanor
- Collaborate with team members to ensure smooth operations
Requirements
- Excellent communication skills
- Previous experience in customer service or hospitality
- Ability to work in a fast-paced environment
- Proficiency in English and other languages preferred
How to Apply
Apply by email: recruit@rootsandjourneys.com
Apply online: www.rootsandjourneys.com
Apply online: www.rootsandjourneys.com
Frequently Asked Questions
What qualifications do I need to become a Journey Concierge in Botswana?
Most employers look for a certificate or diploma in hospitality, tourism, or travel management, such as those from Botswana Accountancy College or local tourism training institutes. A strong command of English is essential, and knowledge of Setswana or other local languages is a plus. Prior customer service experience often matters as much as formal education.
What are the typical day-to-day responsibilities of a Journey Concierge?
You will assist guests and travellers with itinerary planning, bookings, transport arrangements, and local recommendations. The role also involves handling enquiries by phone, email, or in person, coordinating with tour operators and suppliers, and resolving any issues that arise during a guest's journey. Attention to detail and warm, personalised service are central to the job.
What is the work culture like for hospitality roles in Botswana?
Botswana's hospitality sector places high value on politeness, respect, and the concept of 'botho' (human dignity and courtesy), so professional yet warm interactions are expected. Punctuality, grooming standards, and teamwork are taken seriously, especially in lodges and safari operations. Shift work, including weekends and public holidays, is common due to the nature of tourism.
What career growth can I expect as a Journey Concierge?
With experience, you can progress to senior concierge, guest relations supervisor, front office manager, or lodge management roles. Botswana's growing tourism industry, particularly around the Okavango Delta and Chobe regions, offers opportunities to move into tour coordination or travel consultancy. Additional training in hospitality management can accelerate advancement.
What benefits are typically offered to Journey Concierge employees in Botswana?
Common benefits include paid annual leave, sick leave as required under the Employment Act, and contributions to pension schemes. Many employers, especially lodges and safari companies, provide medical aid support, staff accommodation, and meals. Specific packages vary by employer, so always ask during the interview process.
How do I apply for a Journey Concierge position, and what do employers look for?
Prepare a concise CV highlighting customer service experience, language skills, and any hospitality qualifications, then apply through the employer's website, email, or reputable Botswana job portals. Employers typically look for excellent communication skills, a genuine passion for service, flexibility with shifts, and knowledge of Botswana's tourist attractions. A friendly attitude during the interview often weighs heavily in hiring decisions.