WE ARE STILL MAKING CVs FOR P120. COVER LETTERS FOR P60
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The Lodge Manager is responsible for the following:
- Ensure and provide flawless, upscale, professional and high class guest service experiences.
- Analyse customer feedback and provide strategic direction to continuously improve overall rating.
- Expect and react promptly to guests’ requirements and inquires.
- Oversee and coordinate all arrivals and departures of all camp guests.
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
- Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
- Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff .
- Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.
Qualifications:
- Diploma in Hospitality Management
Experience:
- 5 Years
Competencies:
- Outstanding communication skills.
- Service excellence (Desire to enhance Guest Experience).
- Integrity.
- Problem solving.
- Empathy.
- Organisational Skills.
Closing date and application instructions
Only candidates who meet the above requirements need to apply enclosing a current curriculum vitae and certified copies of certificates: please indicate the position in the email subject line.
Hansen & Hansen Investment
P.O. Box 10450
Email: wenacamp@gmail.com