Surveillance Monitoring Officer – Botswana Only – AVANI Hotels

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

To serve the needs of the business, our guests and our colleagues by safeguarding the physical well-being of the property, and its employees and guests.
The Surveillance Monitoring Officer monitors the operation to ensure gaming and procedural compliance.

You will be required to:

•    Follow and implement all operational security procedures within the hotel.
•    Management and security oversight of all contractors, suppliers or vendors working on property.
•    Provide a courteous and professional service to all customers, staff, vendors and suppliers.
•    To keep the security and hotel senior management informed on all matters relating to the Security aspects of the hotel on a daily basis.
•    Protect all guest and staff areas of the hotel from unauthorized access or intruders.
Incident/Emergency Handling
•    Incidents and Emergencies are emotionally charged situation, particularly when there are allegations of theft. All guests, staff or other people involved must be dealt with sensitively and professionally so as not to inflame the situation.

•    As required by the Surveillance Manager, to professionally conduct full inquiries and follow-up activities for all security related incidents.
•    As required, to carry out formal searches on employees, locker rooms and place of work as directed by hotel management, with the presence of Human Resources Executive as a witness. All people interviewed or searched are to be presumed innocent unless proven guilty.
•    To attend all regular training for security personnel
•    Attend daily briefings, and maintain duty in the area of assignment. Ensure that you have the information and equipment you need to do your job.

•    BGCSE, English & Mathematics plus two years Surveillance/Security experience
•    Two (2) years in a CCTV Operation an advantage and preferably between the age of 25-40
•    Experience in law enforcements/Security added advantage
•    Financial background (e.g. Auditing) an advantage

•    One year experience in a gaming environment (Tables, Cashiering and Slots)
•    Excellent communication and writing skills
•    FIA (Financial Intelligence) added advantage
•    Valid Police Clearance
•    Computer literacy in word, excel and Microsoft office outlook