Job Purpose
Department: Information Communication Technology Services
Reports To: Infrastructure & Operations Manager
Job Family: Information Technology / Internet-Based Technology
Job Subfamily: Data Management and SecurityAbout the Company
Botswana Power CorporationJob Purpose
To implement, support and administer the data center infrastructure and enterprise technology. The role ensures optimal performance, infrastructure monitoring and 2nd level support to user problems in a cost effective manner.
Reports To: Infrastructure & Operations Manager
Job Family: Information Technology / Internet-Based Technology
Job Subfamily: Data Management and SecurityAbout the Company
Botswana Power CorporationJob Purpose
To implement, support and administer the data center infrastructure and enterprise technology. The role ensures optimal performance, infrastructure monitoring and 2nd level support to user problems in a cost effective manner.
Role – The job holder maintains the IT Infrastructure (Servers and Storage)
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Authority – The job holder is a recognized system expert.
Principal Accountabilities/Responsibilities
Safety, Health and Environment
Delivers own prescribed outcomes and/or provides support services by using the organization’s safety, health and environment systems and protocols.
Product & Solution Development
Delivers prescribed outcomes from a designated part of the development/engineering program by selecting the best possible approaches available within established systems.
Installation, Maintenance and Repair
Troubleshoots and diagnoses equipment and systems for emergency repairs, performs preventive maintenance inspections, assists specialists in setting up and testing new products/processes and installs complex systems with guidance.
Improvement / Innovation
Identifies shortcomings in existing processes, systems and procedures, then uses established change management programs to deliver prescribed outcomes and/or provide support services.
Data Collection & Analysis
Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
Data Management
Delivers prescribed outcomes by working as directed within established data management systems and procedures.
Knowledge Management
Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
Needs Assessment
Explores issues and/or needs to establish potential causes, related issues and barriers.
Recommendations
Advises managers how to apply a wide variety of existing procedures and precedents.
Solutions Analysis
Analyzes specified problems and issues to find the best technical and/or professional solutions.
Qualifications
- A recognised University Degree in Computer Science, Computer Engineering, Information Technology or Equivalent
- Industry related certification e.g. MCSE will be an added advantage.
Experience
General Experience
A minimum of 5 years post qualification experience in an ICT environment, 3 of which should have been in Data Centre Infrastructure support.
A minimum of 5 years post qualification experience in an ICT environment, 3 of which should have been in Data Centre Infrastructure support.
Managerial Experience
Experience of general supervision.
Experience of general supervision.
Competencies
Behavioural Competencies (Skills)
Self-Management
Manages own motivation and feelings to help the group function well. Shows courage, self-control, and integrity. Specifically, is open and true to the organization; for example, sharing perspectives and opinions honestly to help the team define common purpose and make decisions that support that purpose. When necessary, makes trade-offs that impact their own team.
Initiative
Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, is proactive; for example, recognizing and acts on current opportunities or problems and takes action.
Focusing others on the customer
Focuses the organization on discovering and meeting the customer’s needs. Specifically, adds value; for example, focusing on others on adding value by addressing the areas that matter most to the customer.
Customer Focus
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example, asking for customers feedback and takes action for improvement.
Approach to Thinking
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
Conceptual Thinking
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, cuts through complexity; for example, explaining complex situations or data in a way that is easy for others to understand.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example, setting ambitious, but realistic goals for performance improvement (for self and/or own team).
Information Seeking
A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses.
Technical Competencies (Skills)
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Examining Information, Documenting Facts and Interpreting Data
Review and Reporting
Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
IT Data Management
Uses comprehensive knowledge and skills to act independently while guiding and training others on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.
Hardware Management
Uses comprehensive knowledge and skills to act independently while guiding and training others on configuring, operating and managing IT hardware.
Customer Technical Support
Works without supervision while providing technical guidance as needed on identifying and diagnosing customers’ technical problems, then resolving those problems by choosing the best authorized solution.
Business Requirements Analysis
Uses comprehensive knowledge and skills to act independently while guiding and training others on analyzing the business requirements that IT solutions must meet.
Architecture
Works without supervision and provides technical guidance when required on designing architectures that meet system and service requirements.
Health and Safety
Manages and applies safe systems of work without supervision and provides technical guidance when required.
Policy and procedures
Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
Planning and Organizing
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Risk Management
Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.
Commercial Acumen
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Action Planning
Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Compliance
Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.
Data Collection and analysis
Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
Data Management
Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.