Recoveries Manager – Botswana Insurance Company

Vacancy

Position: Recoveries Manager

Botswana Insurance Invites applications from suitably experienced & qualified candidates for the position of;

Job Purpose

Reporting to the Chief Operations Officer, the incumbent will be responsible for leading a team of Claims Recovery Specialists, providing technical advice and oversight focused on evaluating legal liability and aggressively pursuing, negotiating, and resolving subrogation collection in the event of loss.

Major Responsibilities

• Provide operational and technical management of team of specialists and work alongside the recovery department to develop strategy and maximize benefits in areas of responsibility.
• Provide technical and strategic advice about recovery services and procedures.
• Managing the day-to-day operations and take responsibility for the performance, coaching and development of the recovery team.
• Lead a team of Recovery Technicians and Specialists who trace and identify the party that is to be pursued for
  recovery.
• Works collaboratively with claims leadership, claims adiusters/customers to improve recovery outcomes Sharing results of operations with Management.
• Provides oversight to highly complex cases by communicating with claims; customer, legal experts, and
  underwriters.
• Actively monitor and steer highly complex cases.
• Identify bottlenecks in recoveries’ process and make improvements.
• Handle technical referrals, complaints and works closely with Claims team on Claims Recovery performance.
• Core CompetenciesStrong verbal and written communication skills
• Strong active listening skills; able to communicate clearly through phone conversations.
• Problem -solving and managing deadlines.
• Demonstrated ability to balance the needs of the customer with the needs of the business.
• Demonstrated customer support/success experience and track record of providing excellent customer care.
• Attention to details
• Commercial awareness

Qualification and Experience

• He/she must have a relevant University Degree in any Business-related Degree.
• Professional qualification in insurance or good progress in an insurance qualification (AIISA/FISA) will be an added advantage.
• Subrogation and arbitration experience a plus.
• At least 6 years’ experience of supervising a similarly sized team, 5 years’ hands-on experience in a recoveries/claim’s operations setup
• General Insurance experience will be an added advantage.