IT SUPPORT SPECIALIST – Team Agencies 1800 views

Key Responsibilities

• Serve as the first-line IT support, diagnosing and resolving hardware, software, server, and network-related issues.
• Escalate unresolved technical matters to external support partners and manage follow-ups through to resolution.
• Administer, maintain, and monitor company server environments to ensure uptime, performance, and security.
• Manage and support the company’s web-based merchandising application (BeatRoute) training provided where necessary
• Maintain, optimize, and champion the company’s e-commerce platform, ensuring functionality, performance, security, and continuous improvement aligned with business objectives.
• Provide technical support for Microsoft 365 applications (Excel, Outlook, Teams, SharePoint, etc.).
• Administer and support Facebook Business Manager and digital advertising platforms.
• Maintain and update company hardware, software, and network infrastructure.
• Implement and uphold data protection, confidentiality, and cybersecurity best practices.
• Maintain accurate IT documentation and system records.
• Train staff on IT systems and promote effective use of technology across the organization.

Requirements

• Degree in IT, Computer Science, Information Technology, or related field.
• Strong knowledge of Windows Server environments and server-based systems.
• Experience in first-line IT support and managing third-party service providers.
• Proficiency in Microsoft 365 and cloud-based applications.
• Understanding of networking fundamentals (LAN/WAN, firewalls, VPNs).
• Knowledge of data protection principles and IT security standards.
• Familiarity with e-commerce platforms and digital systems management.
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage multiple responsibilities.
• Excellent communication and coordination skills.

How to Apply