Mascom is looking for a Service Assurance Analyst to provide support for the Billing System through the testing and validation of services, ensuring billing accuracy, service quality and compliance with operational requirements, while assisting in the identification, investigation and resolution of service-related issues to support a seamless customer experience.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2028-06-30
Key Responsibilities
- provide support for the Billing System through the testing and validation of services
- ensuring billing accuracy, service quality and compliance with operational requirements
- assisting in the identification, investigation and resolution of service-related issues to support a seamless customer experience.
Requirements
How to Apply
If this sounds like you, please scan the QR code to learn more and submit your CV and certified copies of academic qualifications to recruitment@mascom.bw Data Protection Clause: By submitting this application, you consent to Mascom processing any information in a lawful manner they deem fit, in line with our recruitment processes, and to retaining it in our Talent Pool for future opportunities. Please note: Only shortlisted candidates will be contacted.
About the Company
Mascom Wireless is a pioneering telecommunications company operating in Botswana, having launched the nation's first mobile network in 1998. As a leading mobile network operator in Botswana, Mascom offers a comprehensive range of services including voice, SMS, high-speed mobile data (2G, 3G, 4G, and 5G), and innovative digital solutions such as the MyZaka mobile money service. The company, primarily owned by shareholders including Econet Wireless and DECI Investments (linked to the Botswana Public Officers Pension Fund), has been instrumental in Botswana's digital transformation. Mascom is known for being the first to introduce 5G technology in the country, maintaining a strong market presence and commitment to customer satisfaction.
Lead Your Future.
Website: https://www.mascom.bw
Frequently Asked Questions
What are the typical educational qualifications and certifications required for a Service Assurance Analyst role in Botswana?
A Bachelor's degree in Information Technology, Computer Science, or a related engineering field is commonly expected. Relevant certifications like ITIL, CompTIA A+, or CCNA can significantly enhance your application, demonstrating a foundational understanding of service management and networking.
What are the common day-to-day responsibilities of a Service Assurance Analyst in a Botswana telecommunications company?
You would typically monitor network performance and service KPIs, identify and troubleshoot service disruptions, and generate reports on service quality. This involves proactive problem detection and collaborating with technical teams to ensure continuous service availability for customers.
What is the typical work culture like for an IT professional in Botswana, especially in a service assurance role?
Expect a professional environment with an emphasis on teamwork and adherence to established protocols, particularly in critical IT roles. Punctuality, respect for hierarchy, and a commitment to continuous learning are highly valued traits within Botswana's corporate landscape.
What are the realistic career progression opportunities for a Service Assurance Analyst in Botswana's IT sector?
A Service Assurance Analyst can progress to Senior Analyst roles, Service Delivery Management, or even specialize further into specific network domains. Developing expertise in various IT service management frameworks and telecommunications technologies will open doors to more advanced leadership positions.
What typical benefits can a Service Assurance Analyst expect from employers in Botswana?
Most reputable employers in Botswana offer a standard benefits package including medical aid, pension fund contributions, and annual leave allowances. Some companies may also provide performance bonuses, group life insurance, and opportunities for professional development.
What do employers in Botswana look for when hiring a Service Assurance Analyst, and how should one apply?
Employers seek candidates with strong analytical skills, problem-solving abilities, and a good understanding of IT service management principles. Applications typically involve submitting a detailed CV and cover letter online, followed by technical assessments and interviews focusing on both technical knowledge and soft skills.