We are seeking a highly skilled, experienced, and results-driven System Support Manager to lead and manage the organization’s systems support, IT infrastructure, and business technology operations.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-07-13
Key Responsibilities
- Manage and oversee all system support functions across the Distribution Centre and retail operations.
- Lead implementation, support, and optimization of ERP, retail, warehouse, and POS systems.
- Ensure smooth day-to-day operation of IT infrastructure, databases, applications, and integrations.
- Drive system upgrades, testing, deployment, and release management.
- Manage data migration, system configuration, and process improvements.
- Lead troubleshooting and resolution of system-related issues to minimize business disruption.
- Work closely with internal stakeholders and external vendors to ensure service delivery and SLA compliance.
- Develop and implement system security, compliance, and governance standards.
- Provide user training and support to warehouse, store, and corporate teams.
- Prepare system performance reports and recommend technology improvements.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field.
- Minimum of 10 years’ experience in IT systems support, ERP implementation, or retail systems management.
- Strong experience in retail, distribution, warehouse, and supply chain systems.
- Proven experience in ERP implementation and support (Microsoft Dynamics 365 F&O or similar).
- Strong understanding of databases such as SQL Server and Oracle.
- Experience with system integrations, reporting tools, and business process optimization.
- Excellent project management and stakeholder management skills.
- Strong analytical, problem-solving, and leadership abilities.
How to Apply
Interested candidates should forward their applications, including a detailed CV and certified copies of qualifications, to vacancies@choppies.co.bw on or before 13 July 2026. Please clearly indicate “System Support Manager” in the subject line of your application.
About the Company
Choppies Enterprises Limited is a Botswana multinational supermarket retailer headquartered in Gaborone, Botswana. The retailer initially sold only food-based goods and other fast-moving consumer goods. By 2024, Choppies had 161 stores in 4 countries.
Website: https://choppies.co.bw/
Frequently Asked Questions
What are the typical qualifications and certifications required for a System Support Manager role in Botswana?
A Bachelor's degree in IT, Computer Science, or a related field is usually essential for this managerial position. Relevant industry certifications such as ITIL, CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are highly valued by employers.
What are the common day-to-day responsibilities of a System Support Manager in Botswana?
This role typically involves overseeing IT infrastructure, managing a team of support technicians, and ensuring the smooth operation of all systems. Daily tasks include troubleshooting complex technical issues, implementing IT policies, and maintaining system security and uptime.
What is the typical work culture and what are the expectations for an IT manager in Botswana?
Botswana's professional culture often values respect, punctuality, and collaborative teamwork. Employers expect strong leadership, accountability, and a proactive approach to problem-solving and system optimization.
What are the realistic career progression paths for a System Support Manager in Botswana?
Successful System Support Managers can typically advance into roles such as IT Operations Manager, Infrastructure Manager, or even IT Director within larger organizations. Further specialization in areas like cybersecurity or enterprise architecture can also open new senior opportunities.
What are the typical benefits packages offered for a managerial IT role in Botswana?
Common benefits often include medical aid, pension fund contributions, and a standard annual leave entitlement as per local labor laws. Some companies may also offer performance bonuses, professional development opportunities, or a company vehicle.
How should one apply for such a role in Botswana, and what do employers typically look for in candidates?
Applications usually require a detailed CV and a compelling cover letter highlighting relevant experience, leadership skills, and technical expertise. Employers seek candidates with a proven track record of effective system management, team leadership, and strong problem-solving abilities.