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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To design and deliver secure, resilient, and compliant software solutions by applying strong engineering principles, critical and design thinking, and advance problem solving skills within an agile environment, while strategically managing technology and delivery partnerships to address complex financial services business challenges using modern programming languages and emerging technologies.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-07-18
Key Responsibilities
- Leverage software developments skill to solve complex business problems
- Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
- Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects.
- Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
- Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
- Document feature set and constituent design information to produce solution design blueprints and validation collateral
- Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use and take appropriate action to resolve issues throughout the lifecycle of the product or service.
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents.
- Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution.
- Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Requirements
- Bachelor’s Degree: Information Technology (Required)
How to Apply
To apply, please visit: absa.wd3.myworkdayjobs.com
Job Code: R-15988866-1
About the Company
Absa Bank Botswana Limited, formerly known as Barclays Bank of Botswana Limited, is a commercial bank in Botswana, licensed by the Bank of Botswana, the country's central bank and national banking regulator.
Website: https://www.absa.co.bw/personal/
Frequently Asked Questions
What are the essential qualifications and certifications for an IT Support Engineer role in Botswana, particularly for a bank like Absa?
Typically, a diploma or degree in IT, Computer Science, or a related field is required. Relevant certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly valued by employers in Botswana. Experience with banking systems or financial sector IT support is often a significant advantage.
What does a typical day look like for an IT Support Engineer in a corporate banking environment in Botswana?
Daily tasks involve troubleshooting hardware and software issues for staff, providing technical assistance with network connectivity, and managing user accounts. You'll also assist with system installations, updates, and ensure data security protocols are followed according to local regulations.
What is the work culture and what are the expectations for an IT Support Engineer in a Botswana bank, especially regarding professionalism and customer service?
Professionalism, reliability, and excellent customer service are highly valued in Botswana's corporate environment, especially in banking. Expect to work collaboratively with local teams, adhere to strict compliance standards, and maintain a proactive approach to problem-solving.
What are the realistic career progression opportunities for an IT Support Engineer in Botswana's banking sector?
You can progress to roles like Senior IT Support Engineer, Systems Administrator, Network Administrator, or even specialize in cybersecurity. Further education and continuous skill development are key for advancement within the local IT landscape.
What kind of benefits package (e.g., leave, medical aid, pension) can an IT Support Engineer expect from a reputable bank in Botswana?
Reputable banks in Botswana typically offer competitive benefits packages, including comprehensive medical aid, a provident or pension fund contribution, and annual leave days. Some may also include group life assurance and disability benefits as part of their employee welfare programs.
What should I emphasize when applying for an IT Support Engineer role in Botswana, and what do local employers prioritize?
Highlight your practical troubleshooting skills, relevant certifications, and any experience with financial sector IT environments. Employers in Botswana prioritize candidates who demonstrate strong problem-solving abilities, excellent communication, and a clear understanding of IT best practices.