Job Title: Onsite Team Leader
Ref No.: 70001359 – INT
Job Category: Advertising / Marketing / Sales
Position Type: Billable Client contract explicitly specifies that the resource is required; that resource is billed by BCX with a mark-up
Location: Francistown

Job Description

Primary Functions of the Role

• Ensure On-Site Service line team is appropriately structured to deliver highly effective and efficient services, continuously improving service standards as well as range of services offered.
• Ensure knowledge management of on-site support services, within his/her region and across all affected role-players, is controlled in an effective and efficient manner and in doing so ensure ULTIMATE capability to consistently deliver optimal levels of service to its customers is maintained.
• Ensure stock levels are appropriately scoped for boot stock, effectively managed and duly controlled to ensure on-site support services are appropriately supported to deliver and maintain optimal levels of service delivery.
• The Team Leader ensures quality assurance standards are upheld through appropriate monitoring, evaluation, control and reporting of all aspects affecting on-site services
• Ensures high levels of co-operation with other service lines as well as internal business units / departments in UCSTS to achieve client satisfaction and business growth.
• Create individual development plans for team Leaders

Job Requirements

Experience & Qualifications

Relevant experience in retail services.

• 2 – 3 years experience in the management of staff, cost and customers (SLA).
• Requires flexibility to work long hours.
• Requires frequent overnight travel away from home.
• Requires attendance at frequent internal and external meetings.

Competencies & Skills

Job related skills

• Good understanding of the total UCS business model.
• In depth knowledge of the customer business environments.
• In depth understanding of the client’s SLA’s and how they are set up.
• Good understanding of the retail service lines. – Good knowledge of general management practices.
• Good understanding of key financial and commercial factors.
• Good knowledge of IT trends

Job Related Competencies

• Strong ability to provide leadership and direction.
• Good general management skills.
• Ability to provide strong thought leadership.
• Good people management skills with the ability to guide and develop subordinates.
• Good verbal, written communication and presentation skills.
• Ability to analyse customer needs and devise solutions.
• Good decision making skills.
• Strong negotiation skills.
• An ability to handle pressure.
• Strong problem-solving and conflict-handling skills.
• Ability to monitor and control expenditure within budget.

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