Quality Manager – The Southern African Development Community Accreditation Service (SADCAS)

The Southern African Development Community Accreditation Service (SADCAS), a multi economy Accreditation body based in Botswana was established to offer accreditation services throughout the SADC region in those Member States that do not have a national accreditation body namely: Angola, Botswana, Democratic Republic of Congo, Lesotho. Malawi, Mozambique, Namibia, Seychelles, Swaziland, Tanzania, Zambia and Zimbabwe.

The following post tenable in Gaborone « currently on offer

Quality Manager

Main Purpose of the Job

To manage the SADCAS Quality Management System (QMS) and ensure that h complies with the requirements of ISO/IEC 17011 and of AFRAC, SADCA, ILAC and LAF in order to achieve and maintain the international recognition of SADCAS.

Key Responsibilities

• Manage Internal Audit process as per SADCAS procedure;
• Manage Management Reviews meetings as per SADCAS procedure.
• Manage the preparation, approval, control, review and publication of QMS documents (procedures, forms, and standard letters) as per the SADCAS procedure;
• Ensure that relevant personnel are trained on ISO/IEC 17011 and SADCAS QMS documents.
• Coordinate the SADCAS Customer feedback system including com plants as per the SADCAS procedure.
• Ensure that the external customer satisfaction survey is conducted on an ongoing basis;
• Manage and coordinate all activities related to SADCAS Peer Evaluation’
• Maintain updated records of all personnel aivoived in SADCAS assessments/decisions on accreditations, and
• Compile reports on complaints, customer satisfaction feedback trends in internal audrt/peer evaluation findings etc.

Qualification and Experience

• A degree in a technical discipline.
• Understanding of accreditation bodies requirements and systems based on ISO/IEC 17011;
• Qualified and registered Team leader/Technical Assessor.
• A minimum of 5 years of technical experience with at least 2 years at managerial level; and
• Peer evaluator training will be an added advantage.

Required Skills and Competencies

• Target driven;
• Attention to detail;
• Ability to work m a team;
• Good organizational and time management skins.
• Excellent writing and verbal skills.
• Computer literate with specific experience m Microsoft Office, and
• Candidates with high proficiency m two of the SADC official languages (English/Portuguese/French) are encouraged to apply