CLAIMS MANAGER (NON-MOTOR) – HOLLARD

Job Purpose:

TD provides proactive management of claims In order to achieve high levels of satisfaction for the Insured and broker through high-quality claim management, resolution and excellent client service

Key Responsibilities:

Cultivating a cost-conscious high-performance culture aimed at achieving excellence through the provision of timeous service delivery to our Insured clientele:

• Analyzing all claims and Identifying all risks and ensuring the processing of all claims as per company policy.
• Ensuring appropriate controls are In place for valid claims settlement
• Reporting on weekly and monthly trends and productivity levels.
• interpretation and application of policy terms and conditions, ensuring all validation checks.
• Handling contentious claims within the agreed grievance procedure and/or outsourced legal representatives.
• Reviewing and updating of policies, processes and procedures.
• Managing relationships with various stakeholders to ensure o win-win-win for all.
• Managing the payment and processing of claims in accordance with company regulations.
• Maintaining claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
• Assigning and reviewing the work of subordinates and other related team members.
• Must be q team player and able to lead a team of professionals.

Required Qualification:

The right candidate should have a Unlvnrntty Degree In Low or Risk Management and insurance, oi a business rooted Degree A COP In Short form Insurance is a pro requisite the Incumbent should have at least 8 years experience In the Insurance Industry and at least 3 years must bo In a managerial role An Assoclatoshlp in Insurance or any other insurance-related qualification accredited by IISA or CII and/or ILB qualification ore on added advantage

Roqulred Knowledge and Skills:

• Excellent communication skills
• Critical thinking skills
• Negotiation skills
• Complex problem solving skills
• Monitoring ond evaluation
• Results oriented
• Interpersonal skills
• Ability to gather, report and act on appropriate market Information and trends
• Excellent people management skills
• Proficiency In Microsoft Office applications