MANAGER: MERCHANT ACQUIRING – First Capital Bank

Be part of an exciting team that is looking at changing the Banking landscape.
If you are a self-starter and looking for a challenging, yet exciting opportunity to grow and develop new markets with First Capital Bank please submit your applications for the following position.
MANAGER: MERCHANT ACQUIRING
REPORTS TO
Senior Manager – Liabilities & Transactional Banking
JOB PURPOSE
⦁ Development, implementation, and management of the merchant acquiring strategy for First Capital Bank which involves acquiring and managing merchant relationships, to ensure compliance with relevant regulations and drive revenue growth. The role holder will work closely with internal stakeholders, including sales, product development, and risk management teams, to achieve business objectives
KEY RESPONSIBILITIES
⦁ Build and maintain merchant relationships to ensure continual growth and sales targets
⦁ Develop and implement pricing strategies for merchants acquiring products and services
⦁ Manage the relationships of key accounts
⦁ Develop and lead strategic alliances with Acquirers, merchants, and other stakeholders to achieve brand preference, including product, marketing, and technology initiatives
⦁ Identify, develop, and lead the management of key merchant and Acquirer accounts. Add value to strategic merchants and Acquirers through the development and implementation of initiatives that increase acceptance and use of products with a strong emphasis on Omni channel and digital solutions
⦁ Train staff on the merchant acquiring products and knowledge
⦁ Gathering requirements from merchant inquiries and issues
⦁ Undertake office administrative duties as required in conjunction with – operations
⦁ Coordinate with the IT team during product enhancement in terms of acquiring host system and terminal applications
⦁ Coordinate with the Risk Management team on risk controls for Merchant Acquiring Business
⦁ Engage Credit on the underwriting process in making sure quickand seamless onboarding of Merchants
⦁ Monitoring chargeback and fraud volumes of merchant accounts and ensuring action plans are implemented to reduce merchant risk
⦁ Constantly enhancing processes for better services of the merchant team in handling new merchant onboarding, merchant transactions, and merchant support along with other related forms for merchants
QUALIFICATION/EXPERIENCE
⦁ University Degree or equivalent in Business Management, Finance. Economics, or related fields
⦁ 4+ years prior experience in managing the product. Proven track record of driving revenue growth and prof Stability in merchant­acquiring business
⦁ Must demonstrate the ability to close deals, create leads, and maintain a sales pipeline
KEY SKILLS & COMPETENCIES
⦁ Strong knowledge of merchant acquiring, the payments industry.and related regulatory requirements
⦁ Knowledge of acquiring products and services, including payment gateways, terminals, and other acquiring technology
⦁ Understanding of merchant underwriting and risk management processes
⦁ Strong problem-solving, analytical thinking, negotiation, and conflict-resolution skills.
⦁ Results-oriented/self-motivated
⦁ Project management skills and the ability to lead cross-functional teams
⦁ Proficient in MS Office, in particular, PowerPoint and Excel
Interested candidates who meet the above requirements are invited to submit their applications, together with certified copies of academic and/professional certificates, identity card, references, and their latest updated C.V to:
[email protected] on or before 10th March 2023.
Please note that only shortlisted and successful candidates will be contacted