Sales Support/Administration Trainee – MTN 1099 views

Suitably Qualified Persons needed ta join Team Y’ello

Sales Support/Administration Trainee

Reporting to the Sales Manager the successful candidate will be the sales lead and customer during the sales process, converting walk-in clients and being customer experience for all the MTN’s new and existing clients.

The training scope will be but is not limited to the following

• Liaising with internal departments to create a good customer experience.
• Attending customer inquiries, generating orders, and tracking their status internally as well as proactively informing customers of their order status
• Compiling a daily list of sales leads and providing sales guides to the leam
• Responding to customer complaints and queries to ensure that all orders are processed in a timely manner
• Maintain an accessible and organised filing system for sales and administrative professionals
• Performing data entry duties regarding metrics, sales figures and other key data
• Completing clerical and administrative duties for sales leam where needed e.g. scheduling appointments, answering customer questions
• Compile and generate some reports for the sales manager
• Perform/support the generation of regular market intelligence for the soles team to ensure updated market insights
• To do account and customer management
• Living the MTN Values and completing recommenced online training for personal development
• Maintaining an accurate database and ensuring assigned sales reporting is done as

Qualification and Experience

• Diploma/Degree in Sales Administration, and/or Customer Service
• 2 years with sales administration experience preferably an ISP or a telecommunication environment will be an advantage

Other requirements

• Driver’s license is an added advantage