Job Expired
Introduction
We are looking for a dynamic and energetic individual to fill the position of Contact Centre Consultant in the Health Operations Department.
Role Purpose
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Reporting to the Client Service Team Leader, the incumbent will be responsible for engaging clients through various communication channels; inbound and outbound calls, WhatsApp, Facebook, Web/Live Chats.
Requirements
- A Diploma in Marketing, Sales, Customer Service, Business or a Health-related field is ideal.
- A degree in related field will be an advantage.
- Must have at least 2 – 3 years’ experience in sales or customer service.
- Experience in a Health Insurance institution is an advantage.
Duties & Responsibilities
- Receipt, routing and transfer of calls
- Resolution of client queries
- Upselling of products and services.
- Manage & update customer databases.
- Research needed information using available resources.
- Provision of reports on customer feedback.
- Customer Service
Competencies
- Communication skills
- Ability to listen
- Problem Solving
- Teamwork
Time management - Empathy
- Negotiation skills
- Ability to multitask and remain calm under pressure
- Customer Service
- Proficiency with
- Phone, email, and chat communications
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
CLICK HERE TO APPLY ONLINE
- This job has expired!
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