Manager, Card Issuing – Stanbic Bank Botswana 602 views

VACANCIES

Stanbic Bank Botswana’s purpose is to drive Botswana’s growth.

We are on a transformation journey to become a platform-led business. We aim to create value for our clients and the communities we serve by providing access to digital financial and related solutions that support sustainable growth.

VACANT

Manager, Card Issuing

To implement and customise the Card

Issuing (Pan Africa) strategy and related toolbox(es) in line with country requirements to aggressively grow the client base. The individual will also be expected to implement the localized Card Issuing features / solutions in line with the required standards, overall product / client solutions strategy, product toolbox, product processing standards and product risk framework. The individual is to be accountable for Card Issuing’s financial deliverables in Client Solutions.

Responsibilities

• To promote a culture of service quality and teamwork.
• Engage with key internal and external stakeholders such as Card Schemes (UPI, MC, VISA) and Payments Regulators.
• Engage with, Suppliers, Mobile Network Operators (MOs) and Corporate customers and other service providers in relation to card issuing solutions such as card to wallet and store integration.
• Ensure that fit-for-purpose country Card
• Issuing solutions are delivered to clients whilst trading off client solutioning with aspired financial growth.
• To direct and drive operational plan, targets and budget to drive sales and account management for Card Issuing (in country) and deliver on its financial objectives.

• To interact with customers to derive insights from what matters to them; then develop solutions based on their unique requirements to improve customer service, profitability and revenue share.
• Executes, tracks and reports on all Card Issuing economics (including pricing and margin frameworks); in the event of under-performance.
• Identifies strengths and weaknesses in the portfolio pricing by keeping abreast with market developments and the competitor landscape.
• To review operational dashboards daily and direct team to adjust performance accordingly.
• To understand and manage key product drivers that influence revenue streams.

• To drive growth in debit, credit card transactions and resultant income for the Card Issuing portfolio as per agreed targets, to achieve sustainable economic profit.
• To drive campaigns to achieve acquisition, activation, retention and turnover targets.

Minimum Qualifications:

• A business-related degree preferably in
  Business Commerce/Management.
• A certification in business information systems (professional), data science, statistics analysis or similar is an added advantage.

Knowledge & Experience:

• 5 – 7 years’ banking experience (at supervisory/management level) in the Card and Payments environments, including operational experience; process mapping; financial and customer service management.
• Experience in business banking and/or
  Card Issuing.
• Knowledge of Card Issuing processes, systems, and policies in order to analyse and provide recommendations to enhance the Card Issuing offering and pricing of such offerings.
• Experience in managing a team and creating a culture of high performance.

 

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