ATM and XEROX Field Service Engineers – Integrated Cyber Solutions (ICS)

Integrated Cyber Solutions (ICS), A LEADING IT SOLUTIONS PROVIDER in Botswana is offering a competitive salary and career opportunities for ATM and XEROX Engineers to be based country wide in Botswana

Job Vacancy Position: ATM and XEROX Field Service Engineers

MAIN JOB PURPOSE: To provide on-site technical support service and workshop repairs to various ATM

Products and Modules, and to efficiently and effectively resolve any problems that our clients may report, within the agreed SLA times. Maintenance of office automation equipment and systems and ensuring the smooth operation and functionality in a timely and professional manner. There will be a need to travel to client sites. To ensure all information is accurately recorded pertaining to the call and to maintain a professional approach with the customer at all times.

MINIMUM QUALIFICATIONS AND CERTIFICATIONS REQUIRED:

• BGCSE, IGSCE or Matric and other equivalent qualifications
• A + and N + Certifications
• Electrical Engineering or Mechanical Engineering Diploma (will be an added advantage)
• NCR, Diebold, or Wincor ATM certifications and or relevant certifications required.

CORE SKILLS REQUIRED:

A strong aptitude on working with mechanical, electro-mechanical and electronic systems / devices.

The ability to logically troubleshoot and repair to these systems, both hardware and software.

Must be computer literate and must be able to operate in multiple operating systems and have a good understanding of networks.

Additional Skills:

• Software and Hardware troubleshooting
• Clean valid driver’s license essential
• Good technical and analytical skills coupled with the ability to communicate at various levels

Attitude / Behavior attributes:

Must be a team player and must have a good command of the English language both written and oral. Must have perseverance in meeting SLA targets, with critical attention to detail, dedication to achieving service excellence and being customer focused at all times The ability to self manage and be results driven. Keeping up to date on key trends and developments, keen on self development and career enhancement.