UPS SERVICE ENGINEER

We are looking for an Uninterruptible Power Supply (UPS) service engineer with experience in installation, repairs, maintenance and servicing of UPS’s, generators, and Solar systems.

The ideal candidates will have 3+ years of experience in carrying out site surveys, designing UPS systems that are purpose-built for specific clients, installations and maintenance of the UPS systems once they’re in place and in use.

The candidate should be reliable, self-supervised, able to work under pressure in a fast paced environment, and able to drive long distances.

The primary duties of the engineer include performing diagnostic tests on equipment to find faults, analyzing diagnostic test results and repairing or replacing system components.

The engineer needs to be highly organized and communicate effectively, as they will be expected to maintain detailed records of serviced equipment and interact with customers on a daily basis.

Core Responsibilities:
• Carry out site visits for service and maintenance requirements, fault diagnosis, testing and repairs on all types, makes and manufacture of UPS, batteries, switchgear, control systems and associated critical electrical/mechanical equipment.
• Carry out installation and commissioning of UPS and battery systems and assist on installations for a wide variety of critical power equipment.
• Carry out battery impedance testing and battery replacements and installations.
• Provide prompt support, breakdown response, diagnosis and resolution for UPS and associated critical electrical equipment.
• Provide technical assistance as needed to internal departments and customers alike.
• Accurately complete all service visit reports, action lists and records in timely manner with accurate and full details.
• Estimate the time, resources and materials required for remedial jobs and submit detailed reports; initiate requirements for supplies, tools, and equipment as necessary to complete jobs.
• Highlight and report additional sales opportunities and leads.
• Carry out electrical testing and complete electrical test and inspection certificates as required.
• Take all reasonable measures to prevent wherever possible unnecessary return service visits.
• Communicate with all customers, suppliers and internal staff with a courteous and professional manner at all times.
• Carryout any other reasonable duties or tasks as determined by the needs of the business.
• Train and instruct personnel in the safe operation of equipment and tools.

Requirements:
• In-depth understanding of UPS systems and associated critical electrical/mechanical equipment.
• Ideal candidates will have 3+ years of experience working UPS systems.
• Exceptional communication skills to work with team and customers directly on occasion.
• Proficient with estimating time required to complete tasks and punctual.
• Degree or diploma in mechanical or electrical engineering.
• 3.5 minimum GPA requirement.
• ERB Certification advantageous.
• Valid driver’s license.
• Physically fit, able to lift heavy items and drive long distances.
• Proficiency with maintenance and repair tools.
• Attention to detail.
• Good interpersonal skills.
• Excellent verbal communication skills.

Other Responsibilities:
• Not afraid to take risks, strong desire to achieve success, critical thinker and strong seeker of evolution.
• Challenges the status quo and always looking for customer centric solutions.
• Quickly adapts to ever changing environments and thrives under pressure.
• Actively listens, seeks diverse opinions and comfortable in a team-based environment.
• Organized, neat and well-mannered candidate.
• Contribute to the company growth by adhering to policies and upholding the company culture.
• Looks after company assets including vehicles, tools, equipment etc.