Team size- The job holder supervises a team of >25 operatives.
Level of operatives’ skills- The job holder supervises skilled employees; works needs interpretation and analysis.
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Supervision- The job holder works autonomously.
Delivers required outcomes by managing day-to-day relationships with contract service providers and working within an established contract management plan.
Takes responsibility for managing a designated safety, health and environment work program to achieve prescribed outcomes.
Coordinates provision of Fleet Services in relation to timely maintenance, repairs, performs preventive maintenance inspections and plans.
Performance Management
Improves personal performance and coaches others when required using performance management systems and protocols.
Delivers prescribed outcomes for area of responsibility by improving and/or working within established procurement procedures.
Carries out prescribed client management activities and provides support to others by following existing procedures.
Helps senior colleagues manage internal client and customer relationships by using sales/client systems and protocols.
Accesses required information for specific purposes using the data management system.
Helps others use and benefit from the existing internal communications systems.
Leadership and Direction
Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks.
Provides operational support services and sometimes acts as first-line supervisors of a transactional operations area while using existing systems and protocols.
Delivers prescribed outcomes by working within established procedures.
Performs designated supplier management activities to deliver own prescribed outcomes and/or provide support to others by using existing systems and protocols.
A recognized University Degree in Business Administration, Fleet Management or Equivalent.
A minimum of 5 years post qualification experience in Fleet Services field or related.
Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years)
Behavioral Competencies (Skills)
Process Management
Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; gets more out of fewer resources.
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. It is about: • Examining Information • Documenting Facts • Interpreting Data
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.
Demonstrates knowledge of different functions and business units and how various roles across these areas interact. Understands the needs, metrics, incentives and deliverables of other functions and business units and overall organizational governance. Specifically, seeks to understand other areas; for example, going beneath the surface to understand other teams, functions or units’ constraints, metrics, and incentives.
Collaborative Influence
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, facilitates short-term teaming; for example, pulling together individuals to team around a problem, crisis, or opportunity.
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.
Holding People Accountable
Holds people accountable to standards of performance both in what and how they do it. Specifically, gives on-going corrective feedback; for example, making performance measures against goals openly available to everyone on the team (on a daily, weekly, or monthly basis).
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, applies models or theories; for example, using a theory to help understand a situation.
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, customizes solutions; for example, recommending or adapts products, services or solutions to address the customer’s real needs.
Information Seeking
A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses.
Technical Competencies (Skills)
Risk Management
Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.
Works without supervision and provides technical guidance when required on costing, budgeting and finance tasks.
Supervises the construction of assigned properties according to instructions without supervision and provides technical guidance as needed.
Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Data Management
Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
