Performs prescribed procurement activities using existing procedures to support others.
Supports and enables others to use and benefit from existing data management systems.
Ensures the effective use of the principal’s time while following instructions in scheduling appointments and making arrangements for Contractor performance review meetings.
Uses the internal & external communications system to access required information for specific purposes.
Creates, organizes and maintains files for the principal’s correspondence and records.
Delivers routine support services to others by using the organization’s safety, health and environment systems and protocols.
Supports others by performing prescribed project management activities following existing procedures.
Helps manage the performance of direct reports by working within performance management systems.
Provides operational support by performing prescribed routine activities using existing systems and protocols.
Provides primary supervision to a team performing routine work.
Troubleshoots and diagnoses equipment for emergency repairs, performance preventive maintenance routines, conducts inspections with guidance, and helps to install complex systems.
Improvement / Innovation
Identifies shortcomings in existing processes, systems and procedures, then uses established change management programs to deliver prescribed outcomes and/or provide support services.
Delivers prescribed outcomes for area of responsibility by providing input and/or working within the established facilities plan and ensures optimal utilisation of property as well as revenue generation.
Helps senior colleagues manage internal client and customer relationships by using client systems and protocols.
Helps senior colleagues manage client and customer relationships by using client systems and protocols.
Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
Performs standard and non-routine administrative data processing tasks for the principle and gives colleagues advice on the proper performance of departmental processes.
Work Scheduling / Allocation
Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.
A recognised University Degree in Real Estate, Property Management or Equivalent.
At least 5 years post qualification experience, 3 of which should have been real estate environment.
Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (A minimum of 3 years)
Behavioral Competencies (Skills)
Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; gets more out of fewer resources. Spends their time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. It is about; • Meeting Timescales • Checking Things
Considers multiple sides of an issue. Weighs consequence before making final decision. Makes informed decisions based on available information. Recognises issues, and determines actions needed to advance the advance the decision making process.
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, invites individual cooperation; for example, inviting the sharing of alternative solutions or viewpoints.
Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, keeps the team informed; for example, sharing up to date information with the team and makes decisions explicit.
Holds people accountable to standards of performance both in what and how they do it. Specifically, sets basic expectations; for example, monitoring performance against compliance requirements and basic standards.
A desire to know more and seek information to inform decisions. Specifically, gathers information; for example, personally observing situations to understand them.
Approach to Thinking
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, uses common sense; for example, choosing practical approaches based on what most people would do.
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, corrects problems; for example, communicating with customers regarding expectations, to monitor delivery and satisfaction.
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, improves performance; for example, enhancing and improves the efficiency and effectiveness of processes.
Technical Competencies (Skills)
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
Works without supervision and provides technical guidance when required on creating relevant, lucid and effective reports.
Works without supervision and provides technical guidance when required on drafting technical property-related specifications.
Works without supervision while providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.
Works with guidance (but not constant supervision) to maintain high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
Works under guidance (but not constant supervision) to perform costing and budgeting.
Works without supervision and provides technical guidance when required on monitoring and managing the provision of contracted services.
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Building Design & Surveys
Works with guidance (but not constant supervision) to desig survey buildings.
Works without supervision and provides technical guidance when required on supporting business using appropriate analytical processes and procedures.
Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
Manages and applies safe systems of work without supervision and provides technical guidance when required.
Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.
Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and procedures
Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.