IT technical support Officer X 2 (tenable in Palapye & Gaborone) – Masase Group of companies

Masase Group of companies is a South African based company. The company has recently opened for business in Botswana and invites suitably qualified, experienced and results oriented citizens of Botswana for the following positions tenable in Gaborone and Palapye.



IT technical support Officer X 2 (tenable in Palapye & Gaborone) Reporting to the branch Manager the successful candidate will ensure for the implementation of the security policy and ensure the proper use of Networks and IT from business departments and its protection against external threats.



• Provide user support
• Provide technical support to the Fund computer systems in place
• Configure and deploy IT equipment
• Installs, maintain, troubleshoot and update software and ensure that all software’s are licensed
• Monitor IT systems to ensure system functionality and availability to all users
• Ensures antivirus functionality and apply repairs as required to ensure that user computers are updated as required
• Maintain inventory of computer equipment, software and computer consumables
• Assist with the preparation of operating budgets based on estimated ICT expenditure and support needs


Requirements and Qualifications

• Diploma in Information Technology, Computer Science or related field
• IT Professional Certification and ITIL knowledge will be an added advantage
• 2 years’ work experience in technical support environment and knowledge of help desk systems and procedures
• Valid Botswana light duty driver’s license


Skills and Competencies

• Technical Skills
• Planning and organizing
• Customer oriented
• Critical thinking
• Problem solving
• Communication Skills
• Team work
• Drive for results
• Interpersonal effectiveness
• Pro activeness
• Attention to detail




Applications should be forwarded to: Country Managing Director Masase Group Limited P O Box BO 55 Bontleng, Gaborone OR alternatively Send CV and accompanying documents to Please note that emails sent without reference to the job applied for in the subject line will automatically be deleted. Closing date: 30 January 2018


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