Role Purpose
The purpose of the role is to manage the front desk and provide efficient administrative support to ensure smooth daily office operations and a professional first point of contact for customers and visitors.
Job Summary
- Employer: AECI Water
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Administrative
- Closing Date: 2026-10-13
Key Responsibilities
- Manage the reception area and ensure a professional and welcoming environment.
- Answer, screen and direct incoming telephone calls.
- Order stationery and liaise with service providers.
- Perform general administrative duties
- Coordinate deliveries, couriers and office supplies
- Support event co-ordination and meeting refreshments
- Timeously generate requisitions and receipt all purchased order on the ERP system
- Follow up on account queries and provide supporting documentation where required.
- Provide administrative support to management and various departments.
- Maintain accurate records and documentation.
- Stand-in duties for Storeman and Production Clerk
Requirements
- Matric / Grade 12
- Minimum 3 years’ experience in reception, office administration or a similar role.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience in ERP system
- Excellent telephone etiquette and customer excellence
How to Apply
To apply, please visit: jobs.aeciworld.com
REF Code: 1638
Frequently Asked Questions
What qualifications do I need to become an Administration Assistant at AECI Water in Botswana?
Most employers in Botswana require a minimum of a Diploma in Business Administration, Office Management, or a related field from institutions like ABM University College or BUIST. A Certificate in Secretarial Studies or Computer Applications from Botswana Accountancy College is also widely accepted. Proficiency in Microsoft Office Suite and strong English communication skills are typically essential.
What are the typical day-to-day responsibilities of an Administration Assistant in Botswana?
Daily tasks include managing correspondence, scheduling meetings, maintaining filing systems, and coordinating office supplies procurement. You will also handle reception duties, minute-taking for meetings, and support senior staff with travel arrangements and expense claims. Accuracy and discretion with confidential information are highly valued in Botswana's corporate environment.
How does workplace culture affect Administration Assistants in Botswana?
Botswana's work culture emphasizes respect for hierarchy, punctuality, and professional dress codes, especially in mining and industrial sectors like water treatment. Building strong relationships with colleagues and demonstrating reliability are crucial for success. Many companies observe both Christian and traditional holidays, so flexibility during festive periods may be expected.
What career progression opportunities exist for Administration Assistants in Botswana?
With experience, you can advance to Senior Administrator, Office Manager, or Executive Assistant roles within the organization. Further studies such as a Bachelor's in Business Administration or professional certifications from BIDPA can accelerate promotion. Some assistants transition into HR, procurement, or project coordination roles depending on company needs.
What benefits should I expect as an Administration Assistant in Botswana?
Standard benefits typically include annual leave as prescribed by Botswana's Employment Act, medical aid contributions, and participation in pension schemes like BPOPF. Some employers offer performance bonuses, transport allowances, or subsidized meals. Always clarify benefit details during the interview process as packages vary significantly between companies.
How should I apply for an Administration Assistant position and what do Botswana employers look for?
Submit a concise CV with a professional cover letter via email or the company's online portal, ensuring contact details are current. Employers prioritize candidates with proven organizational skills, local references, and a clean police clearance certificate. Highlight any experience with ERP systems, event coordination, or bilingual abilities in Setswana and English.
