To provide efficient administrative and reception support, ensuring the smooth day-to-day operation of the physiotherapy clinic while delivering excellent customer service to patients.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Administration
- Closing Date: 2026-07-20
Key Responsibilities
- Welcome and assist patients and visitors professionally.
- Schedule, confirm, and manage patient appointments.
- Answer telephone calls, emails, and patient enquiries.
- Register patients and maintain accurate patient records.
- Process payments, issue receipts, and assist with billing.
- Maintain confidentiality of patient information.
- Manage filing, correspondence, and general office administration.
- Monitor office supplies and ensure the reception area is clean and organised.
- May be required to assist with the patient-related activities.
- Provide administrative support to the physiotherapist as required.
Requirements
- Certificate or Diploma in Business or Office Administration, or a related field.
- At least two (2) years’ experience in an administrative or receptionist role.
- Experience with healthcare or physiotherapy billing is an added advantage.
- Experience in a healthcare or physiotherapy setting is an added advantage.
- Excellent communication and customer service skills.
- Strong organisational and time management skills.
- Proficiency in Microsoft Office.
- High level of professionalism, confidentiality, and attention to detail.
- Ability to work independently and as part of a team.
How to Apply
Apply by email: admin@physiotherapytouch.co.bw
Phone: 73 49 6314
Address: PLOT No. 62329, Tsholofelo East, Gaborone, P.O.Box 2887, Gaborone
Phone: 73 49 6314
Address: PLOT No. 62329, Tsholofelo East, Gaborone, P.O.Box 2887, Gaborone
About the Company
Physiotherapy Touch Clinic is a dedicated healthcare provider offering comprehensive physiotherapy services in Gaborone, Botswana. The clinic specializes in treating a wide range of conditions, including musculoskeletal injuries, neurological disorders, sports-related trauma, and post-operative rehabilitation. With a focus on restoring mobility, reducing pain, and enhancing overall quality of life, their experienced therapists provide personalized treatment plans. Serving the community in Botswana, Physiotherapy Touch Clinic is committed to promoting recovery and long-term well-being through expert care and patient education.
Therapeutic Touch for Optimal Recovery and Wellness in Botswana.
Frequently Asked Questions
What qualifications are typically required for an Administration Assistant role in Botswana?
Most employers in Botswana seek candidates with a BGCSE (Botswana General Certificate of Secondary Education) and often a Diploma or Certificate in Secretarial Studies, Business Administration, or Office Management. Practical experience with office software like Microsoft Office Suite is also highly valued.
What are the common day-to-day responsibilities of an Administration Assistant at a clinic?
Daily tasks typically include scheduling appointments, managing patient records, handling correspondence, and maintaining office supplies. You would also assist with general office upkeep and support the professional staff as needed.
What is the typical work culture and what are the expectations for an Administration Assistant in Botswana?
In Botswana, punctuality, professionalism, and respect for colleagues and clients are highly valued. A strong work ethic, adaptability, and the ability to work collaboratively within a team are also key expectations.
What are the potential career growth opportunities for an Administration Assistant in Botswana?
With experience, an Administration Assistant can progress to roles like Senior Administrator, Office Manager, or even specialize in areas like Human Resources or Finance within larger organizations. Further education and professional development can also open up more advanced administrative roles.
What kind of benefits can I expect as a full-time Administration Assistant in Botswana?
Full-time employees in Botswana typically receive benefits such as annual leave, sick leave, and possibly maternity/paternity leave as per the country's labour laws. Some employers also offer medical aid contributions and pension schemes.
How should I apply for an Administration Assistant position in Botswana, and what do employers look for?
Applications usually involve submitting a detailed CV and cover letter outlining your relevant skills and experience. Employers in Botswana generally look for strong organizational skills, excellent communication, proficiency in office software, and a positive, proactive attitude.