To provide high-level administrative oversight and coordination across the branch, with a primary focus on the effective management and collection of outstanding debt from customers. This role ensures financial compliance and drives customer retention through professional financial and relationship management.
Job Summary
- Employer: G4S Botswana
- Job Type: Contract
- Location: Gaborone, Botswana
- Category: Administration
- Closing Date: 2026-10-16
Key Responsibilities
- Collection of outstanding debt from customers and working to achieve DSO targets.
- Ensure and enhance an effective collection process, including timely management of debtor accounts.
- Manage work, process bills, and collect necessary supporting documents.
- Prepare weekly and monthly divisional business reports and generate detailed monthly compliance and operational reports.
- Actively resolve customer queries related to outstanding debt and payment allocations.
- Coordinate with legal recoveries teams and external attorneys, providing necessary proof of service and documentation for debt recovery.
- Provide high-level strategic coordination and administrative support.
- Build and sustain effective internal and external customer relationships.
- Maintain professional communication as a coordinator and service agent.
- Ensure meticulous creation, organization, and maintenance of financial and collection records, ensuring high organization and attention to detail.
Requirements
- Degree in Accounting, Business Management, or Business Administration (or AAT)
- MS Office Computer skills (Excel Advanced).
- Attention to detail
- Planning
- Good coordination abilities
- Interpersonal skills
- Strong customer service ethics
- Ability to take initiative and problem solving
- Honest and reliable
How to Apply
About the Company
Goa is a small town in Botswana. It lies near the Namibian border, near the Caprivi Strip, and about 11 kilometres from Shakawe which is also the nearest airport.
Frequently Asked Questions
What qualifications or education do I need to become an Administration Officer at G4S Botswana?
Most employers in Botswana require a Diploma or Degree in Business Administration, Office Management, or a related field. Proficiency in Microsoft Office Suite and at least 2-3 years of administrative experience are typically expected. Additional certifications in secretarial studies or HR can strengthen your application.
What are the typical day-to-day responsibilities of an Administration Officer in Botswana?
Daily tasks include managing correspondence, scheduling meetings, maintaining filing systems, and coordinating office supplies. You will also handle data entry, assist with payroll documentation, and support senior management with reports. Strong organizational skills and attention to detail are essential for success.
How does the local work culture in Botswana affect expectations for this role?
Botswana workplaces value punctuality, respect for hierarchy, and clear communication protocols. Building positive relationships with colleagues and demonstrating reliability are highly regarded. Understanding Setswana cultural norms and maintaining professional etiquette in both formal and informal settings will help you integrate smoothly.
What career progression opportunities exist for Administration Officers in Botswana?
With experience, you can advance to Senior Administrator, Office Manager, or Executive Assistant roles. Some professionals transition into HR, operations, or project management positions within the same organization. Pursuing further qualifications through institutions like BIPA or BUIST can accelerate your career growth.
What benefits are typically offered for contract positions like this in Botswana?
Contract roles usually include paid annual leave, medical aid contributions, and pension scheme enrollment through BPOPF or private providers. Some employers offer transport or housing allowances, though this varies by company. Always clarify benefit details during your interview, as contract terms differ from permanent employment.
How should I apply for an Administration Officer position, and what do Botswana employers look for?
Submit a tailored CV and cover letter highlighting relevant experience, preferably through the company's official careers portal or email. Employers prioritize candidates with clean criminal records, verifiable references, and demonstrated computer literacy. Including a local contactable referee and proof of Botswana citizenship or valid work permits is essential.
