To provide high-level administrative oversight and coordination across the branch, with a primary focus on the effective management and collection of outstanding debt from customers. This role ensures financial compliance and drives customer retention through professional financial and relationship management.
Job Summary
- Employer: G4S Botswana
- Job Type: Contract
- Location: Gaborone, Botswana
- Category: Administration
- Closing Date: 2026-10-16
Key Responsibilities
- Collection of outstanding debt from customers and working to achieve DSO targets.
- Ensure and enhance an effective collection process, including timely management of debtor accounts.
- Manage work, process bills, and collect necessary supporting documents.
- Prepare weekly and monthly divisional business reports and generate detailed monthly compliance and operational reports.
- Actively resolve customer queries related to outstanding debt and payment allocations.
- Coordinate with legal recoveries teams and external attorneys, providing necessary proof of service and documentation for debt recovery.
- Provide high-level strategic coordination and administrative support.
- Build and sustain effective internal and external customer relationships.
- Maintain professional communication as a coordinator and service agent.
- Ensure meticulous creation, organization, and maintenance of financial and collection records, ensuring high organization and attention to detail.
Requirements
- Degree in Accounting, Business Management, or Business Administration (or AAT)
- MS Office Computer skills (Excel Advanced).
- Attention to detail
- Planning
- Good coordination abilities
- Interpersonal skills
- Strong customer service ethics
- Ability to take initiative and problem solving
- Honest and reliable
How to Apply
About the Company
Goa is a small town in Botswana. It lies near the Namibian border, near the Caprivi Strip, and about 11 kilometres from Shakawe which is also the nearest airport.
Frequently Asked Questions
What qualifications do I need to become an Administration Officer at G4S Botswana?
Most employers in Botswana require a Diploma in Business Administration, Office Management, or a related field from a recognized institution like BQA-accredited colleges or UB. Proficiency in Microsoft Office Suite and at least 2-3 years of administrative experience are typically expected. Additional certifications in secretarial studies or HR administration can strengthen your application.
What are the typical day-to-day responsibilities of an Administration Officer in Botswana?
You will manage office correspondence, schedule meetings, maintain filing systems, process invoices, and coordinate logistics for staff and visitors. In Botswana's corporate environment, you may also handle petty cash, assist with procurement, and support HR with employee records. Strong organizational skills and attention to detail are essential for success.
How does the 12-month contract work and what happens after it ends?
Contract positions in Botswana are common for project-based work or maternity cover, with terms governed by the Employment Act. Renewal depends on business needs and your performance; some contracts convert to permanent roles, though this is not guaranteed. Always clarify renewal terms and notice periods before signing.
What benefits should I expect as a contract worker in Botswana?
Contract employees in Botswana typically receive prorated annual leave, usually around 1.25 days per month worked, and may be eligible for medical aid contributions depending on employer policy. Pension benefits vary; some employers offer provident fund contributions while others do not for short-term contracts. Always confirm these details during your interview.
What do Botswana employers like G4S look for during the application process?
Employers prioritize candidates with strong communication skills in English and Setswana, proven reliability, and references from previous supervisors. A well-structured CV highlighting relevant experience, plus a professional cover letter, significantly improves your chances. Background checks and police clearance certificates are commonly required for security-sector roles.
What career progression opportunities exist for Administration Officers in Botswana?
With experience, you can advance to Senior Administrator, Office Manager, or Executive Assistant roles within larger organizations. Some professionals transition into HR, procurement, or operations management by pursuing additional qualifications through BQA or professional bodies like CIPS. Networking through bodies such as BIPA can also open doors to senior administrative positions.
