Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Health Proprietary Limited – Botswana.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Healthcare
- Closing Date: 2026-08-28
Key Responsibilities
- Supervising and managing claims assessment activities, ensuring accurate and timely processing of claims.
- Developing, implementing, and reviewing claims procedures, workflows, and operational controls.
- Managing complex, high-value, foreign, staff, and ex gratia claims, including claim adjudication and benefit adjustments.
- Monitoring claims performance and implementing strategies to manage claims ratios and costs.
- Leading wellness strategy implementation and coordinating wellness programs and initiatives.
- Managing relationships with healthcare service providers, including accreditation, engagement, and dispute resolution.
- Maintaining claims and service provider data integrity within organizational systems.
- Supervising and developing team members within the Administration department.
- Preparing weekly, monthly, and annual management reports and contributing to departmental budgeting processes.
- Resolving client, member, and service provider queries while ensuring high standards of customer service.
Requirements
- A Diploma in Nursing or a Health-related Degree.
- A qualification in Forensics and/or Health Management will be an added advantage.
- A minimum of five (5) years’ experience within a medical aid or a related healthcare environment.
- Strong knowledge of medical claims assessment, healthcare funding, and provider management.
- Proven supervisory and people management experience.
- Excellent analytical, negotiation, problem-solving, and communication skills.
- High attention to detail and sound decision-making ability.
How to Apply
To apply, please visit: forms.cloud.microsoft.com
Frequently Asked Questions
What qualifications or certifications are typically required for an Administration Supervisor role in Botswana’s healthcare sector?
A minimum of a National Diploma or Bachelor’s degree in Administration, Business Management, Health Sciences, or a related field is commonly required. Relevant certifications such as the Botswana Qualifications Authority (BQA)-accredited Certificate in Office Administration or ICB qualifications are highly valued. Prior experience in healthcare administration — especially within Botswana’s public or private health institutions — strengthens applications.
What does a typical day look like for an Administration Supervisor at a healthcare organisation like First Mutual Health in Botswana?
Daily tasks include supervising front-desk and clerical staff, managing patient records (both paper and digital), coordinating appointments, ensuring compliance with Botswana’s Health Professions Council regulations and data protection guidelines, and liaising with clinicians and finance teams. You’ll also handle correspondence, prepare reports for management, and support audits aligned with Botswana’s National Health Laboratory Services or Ministry of Health standards.
How does workplace culture and professional expectations differ for administration roles in Botswana’s healthcare sector compared to other industries?
Botswana’s healthcare administration places strong emphasis on respect for hierarchy, punctuality, and discretion — especially when handling sensitive patient information under the Data Protection Act. Teamwork and community-oriented service delivery are culturally embedded, and supervisors are expected to model integrity, accountability, and adherence to both organisational policies and national health protocols such as those issued by the Ministry of Health and Wellness.
What realistic career progression paths exist for an Administration Supervisor in Botswana’s healthcare system?
With experience and further study — such as a BQA-recognised postgraduate diploma in Health Management or an MBA — you may advance to roles like Health Services Manager or Operations Coordinator within larger facilities or insurers. Some professionals transition into regulatory or advisory positions with bodies like the Botswana Health Professions Council or the National Health Laboratory Services, particularly after gaining familiarity with local health legislation and accreditation frameworks.
What benefits are typically offered to Administration Supervisors in Botswana’s healthcare organisations, and how do they compare to national standards?
Standard benefits include 22–30 days of annual leave, full medical aid coverage (often through providers like Medshield or BONFIRE), and mandatory membership in the Botswana Public Officers Pension Fund (for public sector) or a registered private pension scheme (for private employers). Many employers also offer study leave support, transport allowances, and access to wellness programmes aligned with national occupational health guidelines.