AIRCRAFT LOADER/CLEANER x4 – Air Botswana

Reference Number
LC0002
Department
Customer & Grounds Services
Description

To handle customers’ baggage, cargo and mail, load and offload aircraft’s safely, clean aircraft cabin, workstations and equipment in accordance with Standard Operating Procedures (SOPs), Customer Airlines’ Service LevelAgreements (SLAs) and Regulatory requirements.

 

The role is customer-facing and upholds, values and brand which are critical to continued success. Plays key part in keeping Airline’s brand strong by, maintaining professionalism, timely services and exhibiting a positive attitude inside and outside of work. As team player the role guarantees that customer’s baggage and cargo arrive safely and on time to drive a positive customer experience.

Requirements

Principal Responsibilities and Accountabilities (Key Performance Areas):

Handles, baggage, cargo, mail and GSE, at aircraft departure and arrival areas of the airport in accordance with the Airline’s ground handling Standard Operating Procedures (SOPs) and Customer Airlines’ Service Level Agreements.
Ensures the maintenance of the Airlines’ “On Time Performance” standards in all handling processes.
Ensures strict adherence to Civil Aviation Authorities’ safety and security regulations during baggage, cargo, mail, catering and ground support GSE handling.
Ensures correct baggage reconciliation procedures are met and documentation completed before aircraft departure.
Adheres to safe loading/offloading SOPs and use of chemicals and GSE as per specifications to avoid injury and damage to passengers, staff, aircraft, and GSE.
Efficient and effective use of all ground handling and cleaning implements to avoid wastage and contribute to reduction of operating costs.
Assist physically handicapped passengers or other passengers with special needs following standard customer service protocols.
Pack and dispose rubbish correctly to prevent Foreign Object Damage (FOD) on the Airside.
Minimum Education Required

A recognized Secondary School Certificate i.e. Junior Certificate, BGCSE or equivalent.
The Job Training Certificate in a related field will be an added advantage.

Minimum Experience Required

A minimum of three (3) to six (6) months of on-the-job training in baggage, cargo, and mail handling, cleaning, and/or sorting work environment.

Required Technical & Behavioural Competencies

Communication
Planning and Organising
Process Improvement and Innovation
Service Delivery
Customer Focus
Commercial Awareness
Quality, Safety, Health & Risks
Aircraft Handling
Regulatory Compliance
Service Orientation
Drive for Results (Pursuing Success)
Teamwork & Collaborative Influence
Ensures Accountability
Attention to Details
Action Orientation