The incumbent shall function as a front desk agent and shall be the guest’s first and last point of contact and is responsible for creating a positive experience for guests throughout their stay. The duties shall involve a mix of customer service, administration, and inter-departmental coordination listed follows:
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-07-24
Key Responsibilities
- The incumbent shall function as a front office and housekeeping agent at EuniBot Guesthouse.
- The duties shall cover welcoming and assisting guests, managing reservations, payments, and records, handling enquiries and complaints, coordinating with other departments, maintaining safety and cleanliness, and ensuring guest rooms and common areas are cleaned, sanitized, well-stocked, and prepared to deliver a high standard of service.
Requirements
- Must have completed form 5
- Must be fluent in both English and Setswana.
- Experience in the Guesthouse, Lodge or Hotel environment shall be an added advantage.
How to Apply
Apply by email: eunimothei@gmail.com
Phone: 71 855 335
Address: P.O. Box Tonota, Botswana
Phone: 71 855 335
Address: P.O. Box Tonota, Botswana
About the Company
EuniBot Guest House is an established accommodation provider operating in Gaborone, Botswana, offering a serene and comfortable environment for its guests. Located specifically in the quiet Phakalane suburb, it provides a convenient base for both corporate visitors and tourists exploring the capital city. The guest house prides itself on offering essential amenities, including complimentary Wi-Fi, secure private parking, and lush garden spaces for relaxation. With well-appointed rooms, some featuring private patios, EuniBot Guest House ensures a restful and hospitable experience. It is a key player in Botswana's growing hospitality sector, dedicated to quality service.
Experience warm hospitality and comfort in Gaborone, Botswana.
Frequently Asked Questions
What qualifications or experience are typically expected for an All-Rounder (Receptionist & Housekeeper) role in Botswana's hospitality sector?
A BGCSE certificate is often preferred, along with vocational training in hospitality or customer service. Prior experience in a guest house or hotel setting, even if informal, is highly valued for demonstrating practical skills and understanding guest needs.
What are the primary day-to-day responsibilities for an All-Rounder combining both receptionist and housekeeper duties?
You would manage guest check-ins/check-outs, handle reservations, and address guest inquiries, ensuring excellent customer service. Additionally, you'd be responsible for maintaining the cleanliness and orderliness of guest rooms and common areas, including basic inventory management.
What are the key work culture expectations for hospitality staff in Botswana, particularly in a guest house setting?
Employers typically value reliability, punctuality, and a strong work ethic, along with excellent interpersonal skills. A respectful and welcoming attitude towards guests and colleagues, reflective of Setswana hospitality, is highly regarded.
What are the potential career progression paths for an All-Rounder in the Botswanan hospitality industry?
Starting as an All-Rounder can lead to specialisation in either front office supervision or head housekeeper roles within larger establishments. With further experience and and continuous training, opportunities may arise for assistant manager or guest relations positions.
What common benefits are usually provided for this role in Botswana, and what do employers look for during the application process?
Typical benefits often include paid annual leave and sometimes assistance with transport or a meal allowance, though comprehensive medical aid or pension contributions vary by employer size. Employers seek candidates who demonstrate a positive attitude, willingness to learn, strong communication skills, and a commitment to guest satisfaction.