ASSISTANT CUSTOMER SERVICE OFFICER (x12 positions) – Ngwato Land Board

MINISTRY OF LAND MANAGEMENT, WATER AND SANITATION SERVICES

INTERNAL ADVERTISEMENT VACANCY CIRCULAR NO: 3 OF 2022

Applicants are invited from suitably qualified officers currently serving within the Ministry of Land Management. Water and Sanitation Services for below temporary posts.

ASSISTANT CUSTOMER SERVICE OFFICER – TENABLE AT NGWATO SUB LAND BOARDS X 12 POSTS (12 MONTHS)

SALARY: C3 (109,764 – 130,296)

LEAVE: 25 working days per annum.

QUALIFICATIONS: Degree in Public Relations and Communication or related fields. EXPERIENCE:     Public   Relations experience will be an added advantage

MAIN PURPOSE OF THE JOB

To support the unit by serving as a point of contact for the Land Board s customers by providing courteous, professional and high quality service to enhance the corporate image of the Land Board.

DUTIES

• Receives and directs Land Board Customers to relevant Land Board Offices for assistance.
• Answers enquire and resolves queries regarding services provided by the Land Board.
• Receives messages on behalf of officers from customers and visitors and ensures that messages are delivered to relevant officers.
• Distributes application forms, brochures and any other Land Board documents and publications,
• Maintains the reception area in impeccable condition at all times through effective visual management.
• Operates Customer Service desk equipment such as computers, televisions and telephones to provide timely service to customers
• Checks application forms and other documents submitted by customers to ensure correct completion and adherence to set requirements
• Interprets land policies and procedures to the public

APPLICATIONS:

Applicants should quote the vacancy circular number giving the following details;

1. Full name, address and date of birth
2. Qualifications supported by certified copies of certificates, Qmang and references
3. Detailed summary of career with duties (CV)

IMPORTANT: Applications should be routed through Head of Departments.

RESPONSE WILL BE ACCORDED TO SH0RTLISTED CANDIDATES ONLY.