Bank Gaborone – Officer-In-Charge

Responsible for the overall performance and management of branch operations to ensure business and revenue generation, Risk Compliance Management, People Management and accountable for the sustainable growth and profitability of the Agency in accordance with the Bank’s policies.

Key Objectives

• Sales and Marketing – product sales against targets, local marketing, promotions and in-branch displays
• Credit – asset growth in accordance with credit policy and business risk parameters
• Liabilities – growth of investment and savings portfolio and cost of funding
• Financial Performance – cost management and non-interest income growth
• Compliance – adherence to Central Bank/ Botswana regulatory requirements and Bank policies
• Controls -maintain daily/weekly/monthly /ad hoc control registers and compliance procedures as per ICQ

• Human Resources – people management, performance management, talent management, succession planning, personal development and resource planning
• Capricorn Way – be a connector of positive change by ensuring that our Capricorn values are institutionalised
• Operations – ensure daily effective operations of the branch
• Branch Hygiene – ensure cleanliness, tidiness, health and safety (security)

Key Performance Areas (KPAs)

1. Daily Routine Administration (including Branch Administrator functions)

• Ensures timely, efficient and correct cash control
• Daily reconciliation and balancing of office accounts (bank cheque and suspense)

• Checking and control of the branch daily activities in accordance with laid down procedures
• Document control of face value documents (blank forms and certificates)
• Ensure ATMs are functional and balanced daily
• Daily actioning of branch reports
• Management of card administration i.e. card distribution, the internal control over cards and card/PIN balancing, in accordance to Banks procedures
• Effective management of cheque book ordering process
• Responsible for surprise checks (Teller, Cash Assets, and ATM) as well as shortages or surpluses more than P50.00 and above

• Management of data quality and KYC adherence
• Management of all prescribed branch registers
• Authorise withdrawal and cashing of funds within mandate
• Monitor revenue and expenditure against budget and target
• Maintain and manage the customer complaints register

2. Administration

• Actioning and enforcing adherence of the Branch Administrator’s Manual
• Effective management and control of tellers and to provide excellent customer service and to ensure that they comply with Bank’s rules and procedures in their daily operation
• Accurate cost control and loss recoveries

• Manual revenue collection of non-automated fees and charges in line with approved pricing matrix; i.e. recoveries are made in respect of copy of statements, faxes, transfers, and forex commissions
• To ensure efficient maintenance of assets and updated asset register
• Effective loss control management and incident reporting within prescribed time lines
• Control of records as per laid down criteria

3. Regulatory/Compliance

• KYC: KYC administration in line with prescribed standards and regulations
• Data Quality: All accounts to adhere to clean data quality and watchdog reports to be actioned

• AML: Ensure that policies and procedures and reporting for Anti Money laundering is adhered to
• Internal Audit
  • Take accountability for the preparation and readiness for internal audits
  • Ensure that issue closures are attended to and submitted timeously
  • Ensure that audit findings are incorporated into branch operating procedures for correction and training where there was non-adherence
• Licenses: Ensure that relevant regulatory certificates and licences (Bank of Botswana, Workmen’s Compensation, BGIA, NBFRIRA) are displayed on branch walls.
• Business Continuity Plan: Ensure that the Business Continuity Plan is updated and submitted to Operations bi-annually and timeously

4. Customer Service

• Provides professional customer service
• Provides accurate information on the Bank’s products and services
• Correct referral and direction of clients
• Ensure that telephones are answered within three rings and that calls are returned promptly
• Conducts root cause analysis to prevent recurring queries/problems

5. Sales Focus

• Determine all product sales targets and contract with staff
• Monitoring of daily sales performance against targets and address deviations
• Provide and discuss daily sales reports with staff
• Achieve monthly branch asset and liability targets against monthly budgets
• Achieve primary customer product targets daily

• Achieve predetermined cross-sell ratios of secondary products as per target
• Identify cross-selling opportunities and refer such opportunities and leads to the relevant person or department involved
• Develop sales action plans to address previous months shortfalls in sales and income statement

6. Promotions/Marketing

• Maintain a monthly calendar for in-branch promotional displays and outdoor activities
• Proper display of in-branch brochures, posters and product stands
• Liaise with Marketing for print (local) and social media advertising

• Budget for local and branch activities i.e. shows, sport events, community events, etc

7. Community Involvement

• Identify community involvement project and ensure active participation by all staff

8. Risk Management

• Promote staff awareness of fraud through regular workshops and on-the-job training
• Identify major business and credit risks and ensure that the necessary steps are taken to prevent, monitor and control these risks

9. Conduct

• Abide by and uphold the Banks “Code of Conduct” regarding: professionalism, commitment, reliability, confidentiality, brand loyalty and discipline

10. People Management

• Job Descriptions & Performance Contracts
  • Ensures that all direct reports have signed for their job descriptions
  • Ensures that performance objectives are developed, and that Performance Contracts are signed for on annual basis
• Performance Management
  • Conducts Performance evaluation for the Direct reports on half yearly basis, using the agreed performance contracts.
  • Submits annual Performance Evaluation Reports to Manager: Human Resources
• Management of Poor Performance

• • Identifies and manages Poor performance as per bank’s policy
• Employee Development
  • Identifies skills gaps for direct reports and recommends appropriate training
  • Assists direct reports to develop and implement Personal Development Plans on annual basis
• Employee Leave Management
  • Develops the Unit’s leave plan for the year and submits it to Manager: Human Resources, ensuring that each employee in the unit takes a minimum of 12 working days in a block per annum, with no carry-over of 5 working days
• Employee discipline
  • Effectively implements of the bank’s Code of Conduct and Disciplinary Policy

• Diploma in Business Management or related field
• Certificate in Banking will be an added advantage
• Five (5) years general banking experience of which two (2) years should have been at supervisory / management level
• Knowledge of Branch Business & Administration Procedures
• Excellent knowledge and understanding of the Sales function within the Bank
• Excellent knowledge of the Bank‘s products and services

• Excellent knowledge of risk management and AML compliance
• Excellent knowledge and experience of applied credit principles
• Computer literacy (Word, Excel and PowerPoint)
• Budgeting and planning skills
• Excellent Leadership skills
• Excellent interpersonal relationship skills
• Skill in analyzing and evaluating financial statements
• Display adequate level of numeracy competence

Core Competencies

• Planning & Organising
• Assertiveness
• Interpersonal Sensitivity
• Problem Solving and Analytic
• Insight/understanding
• Results and delivery oriented
• Ability to work well under pressure