Service Manager wanted at  FNB Botswana Call Centre 2686 views


Service Manager – IRC174103 wanted at Botswana, Gaborone, Botswana in FNB Botswana Call Centre

Ends 21 Aug 2019




 

purpose

Responsible for activities associated with the identification prioritization and resolution of reported problems.

experience and qualifications

  • Bachelor’s Degree in Business or Related.
  • 4 to 5 Years operational experience

 

 

responsibilities

  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
  • Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Prepare business communication that is of a professional standard
  • Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation
  • Comply with governance in terms of legislative and audit requirements
  • Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
  • Manage own development to increase own competencies
  • Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies

 



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One Comment

  1. NNALERONA C KEISANG

    Good day

    This is to enquire on the job post for Service Manager wanted at FNB call Center. There is no address or link to apply for the vacncy. kindly update that.
    Thank you

    Reply

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