Whatsapp only: +26776981238

Service Manager wanted at  FNB Botswana Call Centre

Service Manager – IRC174103 wanted at Botswana, Gaborone, Botswana in FNB Botswana Call Centre

Ends 21 Aug 2019


 

purpose

Responsible for activities associated with the identification prioritization and resolution of reported problems.

experience and qualifications

  • Bachelor’s Degree in Business or Related.
  • 4 to 5 Years operational experience

 

WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238 or Mascom MyZaka on number com MyZaka 71431046
Whatsapp us on +26776981238?

 

responsibilities

  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
  • Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Prepare business communication that is of a professional standard
  • Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation
  • Comply with governance in terms of legislative and audit requirements
  • Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
  • Manage own development to increase own competencies
  • Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies

 

CLICK LINK BELOW TO APPLY ONLINE

https://insurance.jobsbotswana.info/B1M03

Apply for this job
Share this job

One Comment

  1. NNALERONA C KEISANG

    Good day

    This is to enquire on the job post for Service Manager wanted at FNB call Center. There is no address or link to apply for the vacncy. kindly update that.
    Thank you

    Reply

Leave your thoughts










jobs in botswana logo

jobs in botswana logo

We are Botswana number 1 job listing website.

We list career opportunities in Botswana, NGOs in Botswana vacancies and internship opportunities in Botswana