Provides end-to-end patient administration from registration to billing: registers and admits patients at service points across the hospital, and processes accurate, compliant billing of patient accounts and claims to medical aids, insurers and private patients.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Administration
- Closing Date: 2026-07-26
Key Responsibilities
- Carry out accurate patient registration, admissions, identification and consent documentation
- Apply correct charges according to the approved tariff schedule and generate invoices for services rendered
- Process claims and supporting documentation; follow up on unpaid accounts and rejected claims
- Collect deposits and co-payments per procedure and issue receipts
- Respond to billing enquiries professionally and explain charges and payment procedures
- Verify medical aid membership, benefits and waiting periods via funder portals
- Verify patient information before billing and prepare daily billing summaries
Requirements
- Form V plus a Certificate or Diploma in Healthcare Management
- Minimum 3 years’ experience in a customer-service, registration or hospital billing environment
- Computer literacy and telephone etiquette
- Previous exposure to a hospital billing or registration environment (desirable)
- Knowledge of billing rules and funder requirements (desirable)
How to Apply
To apply, please visit: forms.gle
About the Company
A day hospital is an outpatient facility where patients attend for assessment, treatment or rehabilitation during the day and then return home or spend the night at a different facility. Day hospitals are becoming a new trend in healthcare. The number of surgical procedures carried out on a same-day basis has markedly increased in EU countries and USA. New medical technologies such as less invasive surgeries and better anesthetics have made this development possible. These innovations improve patient safety and health outcomes. Shortening the length of stay in hospital reduces the cost per intervention and increases the number of procedures performed. Less hospital beds are necessary, and they are often replaced by day hospital chairs that enable admission and preparation of the patient before surgery and recovery after surgery.
Frequently Asked Questions
What are the typical educational qualifications and skills required for a Billing and Registration Clerk at a Day Hospital in Botswana?
Most employers look for a BGCSE (Botswana General Certificate of Secondary Education) with good passes, especially in subjects like Mathematics and English. Strong computer literacy, particularly with Microsoft Office Suite, and excellent data entry skills are also crucial for this administrative role.
What are the primary day-to-day responsibilities of a Billing and Registration Clerk in a Day Hospital setting?
You would primarily be responsible for accurately registering patients, verifying their medical aid details, and capturing billing information for services rendered. This involves processing payments, issuing receipts, and maintaining organized patient records in compliance with hospital procedures.
What is the typical work culture and what are the key expectations for administrative staff in a Botswanan Day Hospital?
Professionalism, punctuality, and a strong work ethic are highly valued in the Botswanan workplace, especially in healthcare. You are expected to be polite, efficient, and maintain strict confidentiality regarding patient information, adhering to local data protection principles.
What are the potential career progression opportunities for a Billing and Registration Clerk within the healthcare administration field in Botswana?
With experience and further training, you could progress to roles such as Senior Billing Clerk, Patient Accounts Officer, or even into general administrative supervisory positions. Acquiring additional qualifications in medical billing or administration can significantly enhance these prospects.
What kind of typical benefits can a full-time Billing and Registration Clerk expect in Botswana?
Full-time employees in Botswana typically receive statutory benefits like annual leave, sick leave, and contributions to a pension fund. Many reputable employers also offer medical aid schemes and possibly other allowances, though these vary by institution.
What is the best way to apply for this role in Botswana, and what do employers typically look for in a successful candidate?
Applications are often submitted online or via email with a comprehensive CV and cover letter tailored to the specific job description. Employers seek candidates with meticulous attention to detail, strong communication skills, and a demonstrated ability to work effectively in a fast-paced environment.