Join our expanding franchise restaurant group as a Branch Manager, where you will lead operations and ensure excellence across our restaurants. This role is critical in driving operational performance, customer satisfaction, and consistent service quality throughout the franchise network.
Purpose
To oversee the daily operations of the restaurant, ensuring smooth service delivery, staff performance, and adherence to company standards. The role supports the company’s growth and operational goals by maintaining high levels of customer satisfaction and operational efficiency.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-05-20
Key Responsibilities
- Manage all aspects of restaurant operations, including staffing, inventory, and customer service.
- Oversee store induction, and ongoing staff development to build a high-performing team.
- Ensure compliance with company policies, health and safety regulations, and franchise standards.
- Monitor financial performance, including sales, costs, and profitability, and implement improvement strategies.
- Coordinate with franchisors and senior management to align operational standards and updates.
- Lead and motivate staff to deliver excellent customer experiences.
- Maintain accurate records and prepare regular operational reports for senior management.
Requirements
- Experience in franchise store management.
- Strong knowledge of restaurant operations and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle operational challenges and implement effective solutions.
- Strong organizational and problem-solving skills.
- Ability to motivate and inspire staff to achieve performance goals.
- Degree in Hospitality Management, Business Management, or a related field.
- 5-8 years overall experience in QSR (Quick Service Restaurants) and operations management.
- Relevant certifications in management or operations (added advantage).
- Experience in the restaurant or franchise sector is preferred.
How to Apply
Please send your CV and related documents to recruitment@hungrylion.co.bw by 20th May 2026.
About the Company
Hungry Lion is a South African fast food restaurant franchise established in 1997 known for serving fried chicken. Since its founding, the company has expanded its operations to several countries in Southern Africa, including South Africa, Zambia, Namibia, Botswana, Lesotho, Eswatini, Angola and Zimbabwe.
Website: https://hungrylion.co.bw/