Job Purpose

To provide business system analysis, enhancements and functional support on the acquired business applications to meet and exceed business needs. The role is also responsible for designing and implementing improved processes or operational standards to facilitate successful delivery of business solutions.

Autonomy – The job holder works autonomously.

Role – The job holder contributes on information planning and business support.

Projects – The job holder makes a recognizable contribution to large complex projects.

Principal Accountabilities/Responsibilities

Key Performance Areas (Responsibilities and Accountabilities)

Training development and delivery

Develops and designs content for training courses in specific functional areas to fill gaps in established programs; runs complex and/or customized training courses to improve employee performance within specific functional area.

Testing

Uses product specifications to design test procedures and standards.

Installation, Maintenance and Repair

Troubleshoots and diagnoses systems functionality for emergency repairs, performs preventive maintenance inspections, assists specialists in setting up and testing new products/processes and installs complex systems with guidance.

Improvement / Innovation

Identifies shortcomings in existing processes, systems and procedures, then uses established change management programs to deliver prescribed outcomes and/or provide support services.

Data Collection & Analysis

Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.

Data Management

Delivers prescribed outcomes by working as directed within established data management systems and procedures.

Knowledge Management

Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.

Needs Assessment

Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.

Recommendations

Advises managers how to apply a wide variety of existing procedures and precedents.

Solutions Analysis

Analyzes specified problems and issues to find the best technical and/or professional solutions.

Qualifications

A recognized University Degree in Computer Science, Computer Engineering, Information Technology, Business Administration or Equivalent.

Industry related certification e.g. SAP Certified Associate, Certified Business Analysis Professional, ITIL – OSA is required.

Experience

Work Experience

A minimum of 5 years post qualification experience in an ICT environment, 3 of which should have been in business analysis, system development and application support.

Managerial Experience

Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes

Competencies

Behavioural Competencies (Skills)

Cross Functional Perspective

Demonstrates knowledge of different functions and business units and how various roles across these areas interact. Understands the needs, metrics, and deliverables of other functions and business units and overall organizational governance. Specifically, seeks to understand other areas; for example, going beneath the surface to understand other teams, functions or units’ constraints, metrics, and incentives.

Adaptability

Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.

Attention to Detail

Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.

Understanding Others

Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.

Collaborative Influence

Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, invites individual cooperation; for example, inviting the sharing of alternative solutions or viewpoints.

Approach to Thinking

Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.

Conceptual Thinking

Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, sees patterns or trends; for example, spotting recurring problems.

Drive for Results

Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example, setting ambitious, but realistic goals for performance improvement (for self and/or own team).

Information Seeking

A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses.

Self-Confidence

Functions independently and with confidence in challenging situations. Specifically, expresses confidence in themselves; for example, expressing confidence in own ability or judgment.

Technical Competencies (Skills)

Technical Support

Works independently using comprehensive knowledge and skills to guide and train others on identifying and diagnosing technical problems, then resolving those problems by choosing the best authorized solution.

Network/IT security

Uses comprehensive knowledge and skills to act independently while guiding and training others on maintaining the security, integrity, compliance and continuity of IT systems and services.

IT Testing

Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

IT support

Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems.

Commercial Acumen

Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.

Business Requirements Analysis

Works without supervision and provides technical guidance when required on analyzing the business requirements that IT solutions must meet.

Verbal Communication

Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Planning and Organizing

Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

Risk Management

Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.

Policy and Regulation

Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.

Compliance

Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.

Data Collection and analysis

Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.

Data Management

Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on acquiring, organizing, protecting and processing data to fulfill business objectives.

More Information

JOB APPLICATION DETAILS
APPLICATION DETAILS
Interested candidates should apply and send a cover letter, comprehensive and up to date, Curriculum Vitae (CV), certified copies of certificates, National identity cards (Omang)or passport and at least three (3) wok related references from current or previous employers. The application should be addressed to the address below and emailed [email protected]

General Manager Human Resources
Botswana Power Corporation
P O Box 48
Gaborone
Botswana

NB: Applicants should Indicate the position applied for on the cover letter and email subject line. Only shortlisted candidates will be responded to. CLOSING DATE: 18th November 2021

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