CALL CENTER MANAGER – HUNGRY LION

VACANCY 

HUNGRY LION

We’re HIRING Join Our Team

JOB ADVERTISEMENTS CALL CENTER MANAGER

As a Call Center Manager for our food delivery company, you will be responsible for overseeing the daily operations of our customer service team. You will ensure efficient call handling, maintain high customer satisfaction levels, and lead a team of customer service representatives. Your role will involve analysing call center data, implementing strategies to improve performance and resolving escalated customer issues. Additionally, you will be expected to develop training programs to enhance the skills of our customer service team members.

Responsibilities:

Join our dynamic team as a Call Center Manager and play a key role in the success of our food delivery company! We are seeking a motivated individual with proven experience in call center management and a passion for delivering exceptional customer service. If you have strong leadership skills, excellent communication abilities and a track record of driving results in a fast-paced environment, we want to hear from you. Take the next step in your career and apply now to lead our customer service team to new heights.

Requirements:

• Proven experience in call center management or a related field.
• Strong leadership abilities with the capacity to motivate and coach team members.
• Excellent communication skills, both verbal and written.
• Exceptional problem-solving and decision-making capabilities.
• Ability to analyze data and implement strategies to enhance call center performance.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficiency in using call center software and other relevant tools.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• A Bachelor’s Degree in Business Administration or a related field is preferred but not required.