CALL CENTRE AGENT – Alpha Direct Insurance Co.

Key Responsibilities

• Managing inbound and outbound customer calls while delivering professional, efficient, and friendly service
• Assisting customers with queries related to Alpha Direct’s insurance products, policies, and services
• Using digital systems, customer platforms, and AI-assisted tools to resolve customer queries quickly and accurately
• Escalating complex issues to the relevant departments and ensuring timely follow-up and resolution
• Maintaining accurate records of customer interactions within internal systems
• Identifying recurring customer concerns and helping improve how we respond to them
• Working collaboratively with colleagues to create a professional and supportive service environment

Requirements

• Certificate or Diploma in Marketing, Customer Service, Business, or a related field
• Certificate of Proficiency in Short-Term Insurance will be an added advantage
• 1-2 years experience in a customer support or call Centre environment
• Fluency in English and Setswana.

How to Apply