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4 hours ago
Organization Name: Alpha Direct Insurance Co.
Job Title: CALL CENTRE AGENT
Role Purpose:
Customer Service is Changing! If you enjoy helping people, solving problems, and working with tools that make you more effective, we would like to hear from you.
Key Responsibilities
- Managing inbound and outbound customer calls while delivering professional, efficient, and friendly service
- Assisting customers with queries related to Alpha Direct’s insurance products, policies, and services
- Using digital systems, customer platforms, and AI-assisted tools to resolve customer queries quickly and accurately
- Escalating complex issues to the relevant departments and ensuring timely follow-up and resolution
- Maintaining accurate records of customer interactions within internal systems
- Identifying recurring customer concerns and helping improve how we respond to them
- Working collaboratively with colleagues to create a professional and supportive service environment
Requirements
- Certificate or Diploma in Marketing, Customer Service, Business, or a related field
- Certificate of Proficiency in Short-Term Insurance will be an added advantage
- 1-2 years experience in a customer support or call Centre environment
- Fluency in English and Setswana.
How to Apply
Application Details:
* Closing Date: 24 March 2026
* For more information and details visit: www.alphadirect.co.bw
* Closing Date: 24 March 2026
* For more information and details visit: www.alphadirect.co.bw