JOB DESCRIPTION
CHIEF OPERATING OFFICER
LOCATION: MAUN | REPORTING TO: MANAGING DIRECTOR
PURPOSE
The Chief Operating Officer (‘COO”), oversees Chobe’s business operations and reports to the Managir Director ensuring that Chobe has effective operational procedures in place.
We are looking to hire a visionary COO to oversee Chobe’s operational processes in order to ensure an outstanding customer experience. As the COO you will optimize Chobe’s operating capabilities, employ strategies to maximize customer satisfaction, assist in the compilation of Chobe’s budgets and the employment of strategies to safeguard assets and stock. You will work with Business Unit management to implement their business strategies under Chobe’s overarching strategy.
To ensure success you should have a clear understanding of Chobe’s core values and standards. Top candidates will be exemplary leaders, have superb business acumen, and have a sound understanding of business strategies.
RESPONSIBILITIES
Spearheading strategies to steer the company’s future in a positive direction.
Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
⦁ Controlling company costs, and introducing tactical initiatives to address theft and other losses.
⦁ Overseeing marketing initiatives and implementing better business practices.
⦁ Delegating responsibilities to ensure staff members grow as capable participants.
⦁ Employing various initiatives to coach employees to optimize their capabilities.
⦁ Completing performance reviews in a prudent manner.
⦁ Assessing and implementing improved processes and new technologies and collaborating with management regarding the implementation of these improvements.
REQUIREMENTS
⦁ 5 years of experience managing a complex enterprise’s human
resources, finances, operations, and strategies.
⦁ Proven track record of outstanding performance in a previous complex enterprise.
⦁ Proven track record of managing complex budgets successfully.
⦁ Demonstrated experience of ethical leadership.
⦁ Outstanding verbal and written skills, and experience working with staff on all levels.