Client Officer (CO) x 3 positions 39 views

Reports to: Branch Manager

Job Summary

The CO manages all client’s activities (training, collections, cashflow assessments, monitoring clients’ livelihoods, etc.) complying always with the Operations Policy and Procedures and maintaining good relations with clients as well as accurate records of cash movements.

Responsibilities

• To disseminate information on AMB Loan Products to clients.
• Assists client with Loan application fill in and appraisal- Ensure that loan application both SME’s and Co-operatives loans are properly filled in and evaluated before sending to the Supervisor for his/her evaluation.
• Loan management- Ensure that the loans are disbursed in accordance with the need and repayment capacity of the clients and follows AMB policies and monitoring loan utilization of the members to ensure the good quality.
• Recording and cash handling- Ensure that all transactions related to loan and savings are recorded properly and cash handling are managed in the good manner.
• Training clients- Train the SME and Cooperative group leaders and all the members about their roles and responsibilities in the group.
• Policies adherence- Ensure that all policies are implemented as per AMB Operations policy.
• Problem solving- Solve the problem occurrence in the groups.
• Reporting- Report to Supervisor issues occurring in the Cooperatives Groups.
• Any other tasks are requested by the Supervisor.

 

Requirements

• Good written and spoken English and ability to speak the local language in the respective area.
• Strong commitment to work in the field.
• Ability to ride a motorbike or strong willingness to learn as it is the only mode of transport.
• Good interpersonal Skills.
• Good communication skills.
• Good calculation and explanation in numbers.
• Police Clearance Certificate and Medical will be required upon being offered the job.

Qualifications & Experience

• Minimum of Diploma in business, finance, economics, development, or related field
• At least two years in direct sales, preferably micro lending, banking, or related field.
• Ability to ride a motorbike or strong willingness to learn as it is the only mode of transport.