CLIENT SERVICE MANAGER – Access Bank 941 views

There are exciting career opportunities available at Access Bank for a self-motivated individual with outstanding integrity, a good track record of performance, excellent oral and written communication as well as strong interpersonal skills. As part of its growth strategy, the bank is looking for experienced candidates with suitable technical competencies to take up the following opportunities:

Client Service Manager, Maun
The incumbent will be expected to originate new business, retain current business, and identify opportunities to cross- and upsell the bank’s products, services and solutions to meet the banks revenue, profitability, and customer service targets.
Key Responsibilities
⦁ Participates in developing the sales strategy in alignment with country Retail and overall country strategy.
⦁ Provides input into the identification of opportunities to bring in new business through market research and identify priority focus aligned to the Retail strategy.
⦁ Create, implement, execute, and monitor sales plan.
⦁ Create, communicate, implement, and monitor sales strategies for walk-in customers, using influence to get them to buy specific products or services.
⦁ Identify and pursue cross-selling opportunities for existing customers within specific segments, particularly in relation to new products and solutions.
⦁ Implementing marketing campaigns: contributing to team activities, including coming up with new sales ideas, initiatives, and efficiencies to attract clients and reach targeted numbers.
⦁ Provide leadership for the Sales team to identify sales opportunities and ensure an aligned client approach.
⦁ Ensure regular communication with customers and that clients are visited regularly, depending on the nature of the relationship.
⦁ Scrutinizes periodic reports shared by the team and uses insights to drive sales.
⦁ Motivates, delegates, and empowers team appropriately.
Key Requirements for this role
⦁ Bachelor’s Degree in Business/any related field.
⦁ COP (Certificate of Proficiency) Short Term or Long Term.
⦁ Minimum of 5 years experience in a bank. 2-3 years of which should have been in a supervisory position with exposure to sales and client relationships.
⦁ A relevant Masters’ degree will be an added advantage.
⦁ A recognized professional certification will be an added advantage.
⦁ Excellent Oral & Written communication skills.
⦁ Excellent financial analysis/interpretation skills.
⦁ Presentation Skills / Problem-solving capabilities.
⦁ Tearn building I conflict management.
⦁ Credit/Marketing skills.
⦁ Proficient in Microsoft Office.
Access Bank (Plc) Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.