The Collections and Recoveries Officer position is responsible for engaging customers to recover and manage debt, to reduce arrears and non perfoming loans book as per the bank policies and procedures.
Job Summary
- Employer: Botswana Building Society Limited
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Finance
- Closing Date: 2026-10-11
Key Responsibilities
- To ensure that daily assigned arrears accounts are actioned and collections system updated accordingly.
- To monitor payments arrangements between the bank and the customer and ensure customer adhere to payment arrangements to avoid legal action taken against the customer.
- Optimize recovery cash flows by implementing effective and timely actioning of accounts.
- Monitor service providers (Lawyers, External Debt Collectors and Property Valuers performance on daily basis through reports and address deviation to performance immediately.
- Conduct monthly performance discussion with service providers in relation to arrangement made, legal process progress as per agreed SLA.
- Close off all settled accounts and ensure timely preparation of settlement requests.
- Adhere to all organizational policies and procedures.
- Identify risks in the department and escalate to the relevant department for contingency planning.
- Diligently resolve queries and complaints arising from customers, internal and external stakeholders.
- Prepares and submits monthly reports.
Requirements
- A Diploma in any business-related field.
- At least 2 years experience in banking, financial, credit or debt recovery.
How to Apply
To apply, please visit: bbs.mcidirecthire.com
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About the Company
Botswana Building Society Limited (BBSL) stands as a foundational financial institution within Botswana, originally established by an Act of Parliament in 1976. For decades, BBSL has empowered individuals and businesses across the nation by offering essential mortgage financing for both residential and commercial properties, alongside a diverse portfolio of savings and investment products. Regulated by the Bank of Botswana, the society has been instrumental in facilitating homeownership and fostering wealth creation throughout Botswana. BBSL is currently advancing through a strategic transformation, evolving from a building society into a comprehensive commercial bank to expand its service offerings and continue its legacy of financial contribution.
Your Partner in Wealth Creation
Frequently Asked Questions
What qualifications or education are typically required for a Collection and Recoveries Officer role in Botswana?
Most employers require a Diploma or Degree in Finance, Accounting, Business Administration, or Banking from a recognized institution like BIUST or UB. Professional certifications such as CAAB or credit management qualifications from the Institute of Credit Management are advantageous. Prior experience in banking, microfinance, or debt recovery is often preferred.
What are the typical day-to-day responsibilities of a Collection and Recoveries Officer?
Daily tasks include contacting defaulting clients via phone or field visits to negotiate repayment arrangements, updating recovery databases, preparing legal documentation for litigation, and collaborating with legal teams on enforcement actions. Officers also analyze repayment patterns and recommend restructuring solutions. Maintaining accurate records for regulatory reporting to NBFIRA is essential.
How does the work culture and employer expectations differ in Botswana's financial sector?
Botswana employers value punctuality, professional conduct, and respect for hierarchy, with formal address protocols common in workplace interactions. Performance targets are typically set monthly, and officers are expected to demonstrate resilience and emotional intelligence when dealing with distressed clients. Work-life balance is generally respected, though month-end and quarter-end periods may require additional hours.
What career progression opportunities exist for Collection and Recoveries Officers in Botswana?
Progression typically follows a path from Officer to Senior Officer, then Team Leader or Collections Manager, and potentially to Head of Credit Risk or Operations. Some professionals transition into credit analysis, risk management, or compliance roles within banking. Further studies such as an MBA or specialized certifications can accelerate advancement to executive positions.
What benefits are commonly offered to Collection and Recoveries Officers in Botswana's banking sector?
Standard benefits include pension contributions through the Botswana Public Officers Pension Fund or private schemes, medical aid coverage for employee and dependents, and annual leave of 20-25 days plus public holidays. Many financial institutions also provide performance bonuses, funeral cover, and staff loans at preferential rates. Specific packages vary by employer and seniority level.
How should I apply for this role, and what do Botswana employers look for in candidates?
Applications are typically submitted online through company career portals or job boards like Botswana Jobs and CareerPool, accompanied by a tailored CV and cover letter highlighting relevant experience. Employers prioritize candidates with strong negotiation skills, integrity, knowledge of Botswana's debt recovery laws, and proficiency in financial software. A clean credit history and police clearance certificate are usually mandatory requirements.
