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13 hours ago
To conduct risk management through cost effective legal recovery of outstanding bad debt exposure by instructing 3rd party professional service providers and engaging with internal customers in the Recoveries, legal and insolvency process.
Job Summary
- Employer: FNB (First National Bank), part of FirstRand Group
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Legal
- Closing Date: 2026-10-29
Key Responsibilities
- Formulate the appropriate recovery strategy to recover as much as possible and to mitigate any additional impairments;
- Instruct panel attorney to institute legal action against all liable parties and management of legal process until the matter is resolved/finalised;
- Initiate, entertain and approve any negotiations or settlements proposals within personal discretion and refer to mandate official if outside personal mandate;
- Provide ongoing instructions to attorney inclusive of evidence required by court such as factual evidence, reconciliations and documentation;
- Draw and review submission of claim and documentation required in liquidations/sequestrations and deceased estates;
- In liquidation/sequestration ensure that the liquidator is protecting the Bank’s interest with regards to our assets, whether it is a vehicle, immovable property or any other;
- Assess the risk position by analysing the overall security position to ensure the correct level of impairment is raised;
- Perform financial and non-financial analysis on the client that will support and underpin the recovery strategy to be implemented for a particular group or customer;
- Produce relevant management information and statistics as required;
- Report all risk and loss events as a result of fraud and/or error;
- Action all new accounts within prescribed time frame;
- Follow up on all accounts regularly and manage diary dates;
- Ensure that correct risk types and status codes are allocated to accounts;
- Accept full and final settlements or refer if outside mandate;
- Recommend write-off in terms of the write off policy;
- Attend any meetings or committees as and when required, e.g monthly Recoveries meetings and/or portfolio committees;
- Negotiate with clients where necessary within own mandates, on the most favourable terms possible and the execution of written recommendations to mandate holders and or committees in respect of those matters which exceed own mandate;
- Requesting of valuations of properties;
- Sign all documentation e.g. affidavits for legal action when required;
- Appear in court and present evidence when required to do so;
- Decide whether to grant leave to defend or proceed with Summary Judgment application;
- Accept payment arrangements and monitor adherence to the agreement;
- Consider and accept/recommend any offers on security assets like vehicles or immovable property;
- Attend to and finalise all queries/disputes and complaints from clients;
- Peruse offers to purchase (e.g. on property) and make detailed recommendation as to whether it should be accepted or not;
- Attend auctions as and when required;
- Visit properties and attorneys as and when required;
- Responsible to provide instructions to 3rd party service providers as first point of entry with clear guidelines including monitoring the progress to protect the Bank’s interest;
- Maintain effective and professional working relationships with attorneys, EDC’s, insolvency practitioners and auctioneers;
- Identification of poor performance trends and recommendations to management to exit relationship;
- Pro-actively manage legal risks associated with the legal recovery portfolio;
- Embed and maintain internal stakeholder relationships with Business Units including monthly interactions to discuss and resolve account specific issues and opportunities;
- To optimise recovery cash flows by implementing effective and timely action;
- Ensure that security values are updated and correct as to ensure that losses are accurately accounted for in terms of policy and accounting practices;
- Investigate and question 3rd party fees and commission invoices including Liquidation and Distribution accounts to ensure correctness and to minimize the level of legal and other expenses;
- Assertive engagements with clients and service providers in order to close transactions, settlements and compromises to the benefit of the Bank focusing on the releasing of impairment requirements and recovering as much as possible.
Requirements
- A Bachelor of Law Degree or related Insolvency or Legal Diploma
- 3 years Credit, Legal or Insolvency experience.
How to Apply
To apply, please visit: firstrand.wd3.myworkdayjobs.com
REF Code: R54520
About the Company
FNB Botswana is a licensed commercial bank operating in Botswana under the supervision of the Bank of Botswana. It provides retail, business, and corporate banking services across major urban centres including Gaborone, Francistown, and Maun. The bank launched operations in Botswana in 2011 after acquiring the former Botswana National Bank. FNB Botswana is a wholly owned subsidiary of FirstRand Limited, but it holds its own banking licence and operates independently within Botswana’s regulatory framework.
Banking and financial services in Botswana
Frequently Asked Questions
What qualifications or education do I need to become a Credit Recoveries Analyst at a bank like FNB in Botswana?
Most employers require a diploma or degree in Law, Finance, Banking, or Business Administration. A legal background is particularly valuable given the role's focus on debt recovery and compliance with Botswana's legal frameworks. Additional certifications in credit management or collections from institutions like BOFiNET or international bodies can strengthen your application.
What are the typical day-to-day responsibilities of a Credit Recoveries Analyst?
You will review delinquent accounts, assess recovery strategies, and prepare legal documentation for debt collection proceedings. Daily tasks include liaising with customers to negotiate repayment plans, coordinating with external attorneys for litigation cases, and ensuring compliance with the National Credit Act and other relevant Botswana regulations. You will also maintain accurate records and report on recovery performance metrics to management.
How does the work culture and employer expectations differ in Botswana's banking sector?
Botswana's banking sector values professionalism, punctuality, and respect for hierarchy, with formal communication protocols especially when engaging senior staff. Employers expect strong adherence to ethical standards and regulatory compliance given the sensitive nature of financial data and legal proceedings. Work-life balance is generally respected, though month-end and quarter-end periods may require additional hours to meet recovery targets.
What career progression opportunities exist for Credit Recoveries Analysts in Botswana?
With experience, you can advance to Senior Credit Recoveries Analyst, Team Leader, or Manager of Collections and Recoveries. Some professionals transition into broader risk management, legal counsel positions within banks, or compliance roles. Further studies such as an LLB or MBA can open doors to executive positions in credit risk or operations management across the FirstRand Group or other financial institutions.
What employee benefits are typically offered for this role in Botswana?
Major banks in Botswana generally provide competitive benefits including medical aid coverage, pension contributions, and annual leave in line with the Employment Act. You can expect performance-based bonuses, staff banking benefits, and professional development opportunities. Specific packages vary by employer and are typically negotiated based on your qualifications and prior experience.
How should I apply for a Credit Recoveries Analyst position, and what do Botswana employers prioritize in candidates?
Apply through the bank's official careers portal or reputable job boards like CareerPool Botswana and LinkedIn, ensuring your CV highlights legal knowledge, numerical proficiency, and any collections experience. Employers prioritize candidates with strong negotiation skills, understanding of Botswana's debt recovery legal processes, and demonstrated integrity handling confidential financial information. Prepare for assessments testing your analytical abilities and scenario-based interviews focusing on ethical decision-making.
