A job vacancy have risen within Letshego Financial Services Pty Ltd , a subsidiary of Letshego Africa Holdings Limited summary for the role entails; To provide frontline outbound and inbound customer engagement support by following defined scripts, processes, and sales guidance to promote company products, collect information, respond to customer queries and provide a positive customer experience. The role focuses on consistent execution, accuracy and adherence to set procedures. About Company Letshego Financial Services Botswana https://www.letshego.com Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.

Job Summary

Type: full-time
Location: Harare
Category: Customer Service
Closing Date: 2026-05-20

Key Responsibilities

Make outbound calls to existing and potential customers following approved scripts and guidelines.
Support loan sales by clearly explaining product features, required documents, and next steps.
Conduct follow‑ups on leads generated through campaigns, referrals, or database mining.
Execute targeted sales and marketing campaigns as assigned.
Respond to customer questions and provide basic information. Escalate complex queries to senior agents or supervisors.
Maintain courteous, professional communication at all times
Capture customer information accurately in CRM systems. Support data integrity efforts through correct tagging and classification.
Assist in driving call centre service excellence through consistent, courteous communication.
Identify and immediately escalate suspicious or fraudulent behaviour.
Document all customer interactions in line with set procedures.
Provide feedback on common customer issues to support process improvement.
Uphold compliance with operational processes, KYC, AML/CFT guidelines and internal controls.

Requirements

Bachelor’s degree in Marketing, Business Administration/ Economics or similar field is advantageous
Call center or telesales experience is advantageous
COP (short term/long term)
Call center or customer service certification (added advantage)
Understanding of customer insights and analytics
Understanding of product and customer lifecycle management
Understanding of call handling protocols and customer interaction standards
Proficiency with digital sales platforms and CRM systems
Ability to identify and escalate potential fraud indicators
Active listening and basic problem‑solving
Efficient communication with colleagues for uniformity of products and procedures within the company
Fluent in English and Setswana
Ability to follow scripts and standard operating procedures
Accurate data entry and attention to detail
Excellent communication and interpersonal skills