The Role
Sandvik Botswana invites applications from suitably qualified and experienced candidates for the position of
Customer Sales & Support Specialist (SRP)
, This role is responsible for providing quality and efficient customer service to customers (internal & external) for Sandvik Rock Processing Solutions business in Botswana. This will involve answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues with enthusiasm, proactively and in a team oriented and dedicated manner and ensuring the fulfilment of our customers’ needs promptly and courteously, This service is delivered directly to Sandvik Mining clients.
Job Summary
- Employer: Sandvik
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Sales and product service
- Closing Date: 2026-10-11
Key Responsibilities
- Provide quality customer service, including interacting with customers, answering customer complaints
- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
- Quote all established standard items as requested by the customer.
- Provide basic technical support and recommend products for customer applications or refer to the technical sales support team for further assistance.
- Consistently communicate with external sales personnel as well as the Customer Service Manager/Aftermarket Manager regarding any customer sensitive issues.
- Resolve quote or purchase order discrepancies for all customer orders.
- Process routine returns, quality returns and annual stock returns.
- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
- Ensure that customers’ purchase orders are processed accurately and timeously.
- Expedite sales orders and provide progress feedback to customers timeously.
- Engage and develop relationship with internal stakeholders to ensure best customers’ experience
- Warranties Management: Liaise with quality department in the opening and closing of warrantee claims and ensure accuracy of cost allocation.
- Investigation of claim and submission of a report detailing the findings of the investigation, including a root cause analysis and recommendations for conclusion of the claim.
- Ensure timeous conclusion of warranty claims.
- Other support duties that may be assigned
Requirements
- Bachelors Degree in Business Administration/Management & or related field.
- 1-2 years’ experience in a customer facing role or environment would be highly advantageous.
- Reasonable technical understanding of vibration and/or crushing equipment.
- Sound judgement and problem-solving ability.
- Listening and logic interpretation.
- Strong customer orientation and excellent Customer Service skills.
- Advanced communication skills (written & verbal).
- Must be flexible and self-reliant, self-starter.
- Excellent time management.
- Sound commercial reasoning.
- Computer literacy and related technical software knowledge will be an added advantage.
How to Apply
REF Code: R0097874 | Job Code: R0097874
About the Company
Sandvik AB is a Swedish multinational engineering company specializing in products and services for mining, rock excavation, rock drilling, rock processing, metal cutting and machining. The company was founded in Gävleborg County, Sweden, in 1862. In 2024, it had approximately 41,000 employees and a revenue of 123 billion SEK, with sales in around 150 countries.
Frequently Asked Questions
What qualifications or education do I need to become a Customer Sales & Support Specialist at a company like Sandvik in Botswana?
Most employers require a diploma or degree in Business, Marketing, or a technical field related to the products sold. Experience in B2B sales or customer service is highly valued, especially in mining or industrial sectors. A valid driver's license is often essential due to travel requirements across Botswana.
What are the typical day-to-day responsibilities in this role?
You will manage client relationships, process orders, handle technical inquiries, and coordinate after-sales support. Field visits to mining sites and industrial clients around Botswana are common. Reporting sales activity and maintaining CRM systems are also core duties.
How does workplace culture differ for sales roles in Botswana compared to other countries?
Botswana's business culture emphasizes relationship-building and respect for hierarchy, so patience and personal rapport matter greatly. Punctuality is valued, though flexibility is often needed for remote site visits. Understanding Setswana customs and local business etiquette can significantly improve client trust.
What career progression opportunities exist for Customer Sales & Support Specialists in Botswana?
With strong performance, you can advance to Senior Sales Representative, Key Account Manager, or Regional Sales Manager roles. Some specialists transition into technical product management or operations leadership. Multinational companies often offer regional Africa opportunities for top performers.
What benefits are typically offered for this type of position in Botswana?
Standard packages usually include medical aid, pension contributions, and annual leave as required by Botswana labour law. Company vehicles or transport allowances are common given travel demands. Performance bonuses and commission structures vary by employer and are often negotiable.
How should I apply and what do Botswana employers look for in candidates?
Apply through company career portals, local job boards like CareerPool Botswana, or recruitment agencies specializing in mining and industrial sectors. Employers prioritize proven sales track records, technical aptitude, and strong communication skills. Tailor your CV to highlight measurable achievements and include local references when possible.
