CUSTOMER SERVICE AGENT – Irvine’s 1311 views

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Responsible for processing sales transactions and dispatching goods in the shop and the dispatch area.
• Provide accurate information about products, services, and delivery schedules.
• Handle complaints with professionalism and escalate issues when necessary.
• Maintain customer records and update databases.
• Collaborate with sales teams to ensure customer satisfaction.

Requirements

• Minimum of a high school diploma; further qualifications in business or communication are an advantage.
• Previous experience in customer service, preferably in agriculture or food industries.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Proficiency in computer systems and customer management software.

How to Apply