Job Expired
The successful candidates will be responsible for quality service delivery to customers and ensure that customer queries and complaints are resolved effectively in order to foster good customer relations. The incumbent will be responsible for the following, key performance areas;
• Receives container release documentation from clients and controls documentation flow
• Checks and verifies compliance documentation from clients.
• Captures container data into the system in line with the release documentation and services to be rendered to the customers.
• Advises customers on the correct or most appropriate mode of service delivery to be rendered.
• Provides service rates and quotations to clients on request.
• Compiles daily reconciliations of all the business handled on daily basis.
• Resolves standard queries and complaints relating to invoicing, delivery, storage, payments,train movements, dispatch.
• Compiles monthly reports on customer complaints and compliments
Qualifications & experience:
• Diploma or any recognized qualification in Business Administration/Business Communication, Customer Service and/or Public Relations.
• At least Three (3) years minimum work experience in a customer service related environment or public relations capacity
• Knowledge & understanding of the use of MS suite, ACCPAC
• Good written and verbal communication skills
If you believe you are the right person for this job, please send copies of your application letter, detailed curriculum vitae and certificates to: [email protected] not later than 24th June 2020
Source:The Botswana Gazette 17 June 2020
More Information
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JOB APPLICATION DETAILS
How to Apply
Postal Address:
Human Resources Manager
GABCON
Po Box 504271
Gaborone
Physical Address:
Plot 14415
Maakgadigau Road
Gaborone West
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