Executive Housekeeper – Regent Group Hotels 562 views

Regent Group Hotels is looking for vibrant, active and experienced individuals to fill up the following vacant position in their company.

1. Executive Housekeeper(1)

The overall responsibility of the Executive Housekeeper is to be in charge of overseeing and directing the cleaning activities for Regent Select Hotel and Regent Kgale back of house, front of house and public areas. The work schedules are prepared and planned in advance and the Executive Housekeeper handles customer service and complaints as well. In addition, the Executive Housekeeper will be responsible for the Maintenance Department, ensuring that all maintenance related issues are addressed in timely manner and that grounds and gardens are always in a well presentable condition.

Requirements;

• Atleast a Diploma in Hospitality and Tourism or any relevant qualification.
• Atleast 5 years experience in the hospitality industry, especially the Housekeeping department with 3 years in a supervisorial position.

Responsibilities entail:

• Responsible for supervising the maintenance and housekeeping staff and is answerable for any problem associated with housekeeping.
• The duties are highly responsible, as they directly deal with the hygiene and health issues and keep a watch on the housekeepers’ work and see to it that they meet the management’s standards.
• Directs and controls the work of the building’s maintenance staff. He or she maintains a cleaning schedule and assigns duties to each staff member and ensures that all the assigned tasks are completed well in time.
• Assist the staff according to the cleaning requirements and are apprised of everything that is happening within the department.
• The executive housekeeper not only supervises the housekeeping staff, but also manages the budget of the department.
• Keeps a record of the purchases and usage of housekeeping products, salaries, and maintenance expenses of the department.
• The executive housekeepers also work as a part of the management team and are responsible of providing all the updates going within the housekeeping department.
• Carry out auditing and assessing of how well the department is functioning and undertake necessary points for improvement.
• Time management is another major responsibility of an executive housekeeper. Must ensure that the all the housekeeping tasks are performed well in time and no complaints shall be encountered regarding any housekeeping work.
• Administration
• Responsible for preparing a monthly forecast for the housekeeping department coordinating with various other departments.
• Maintaining annual budgets for the housekeeping department, maintaining capital expenditures, and planning various housekeeping strategies
• Quality Assurance
• Responsible for conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc.
• They may also manage the laundry personnel to ensure its proper functioning

Other responsibilities include:

Human Resources

• The executive housekeeper may carry out interviews in coordination with the human resource department.
• They may recommend candidates for any housekeeping vacancies to the human resource director. After completing the recruitment procedure, the executive housekeeping needs to provide them with essential training and guide them with the company policies, rules, and regulations.
• The executive housekeeper also needs to monitor staff performance and give performance appraisals accordingly as well as disciplinary measures.

Expense Control

• The executive housekeeper needs to effectively manage all the expenses and maintain a proper record of the same.
• Review monthly consumption of chemicals, linen par stockings, and other items identical to operations.
• Review the budget according to the purchases and consumption of goods
• Other
• The other job responsibility includes keeping a track or lost and found goods, processing any guest complaints, taking proper care/maintenance of equipment, meeting with the staff, etc.